API Support Specialist

Who Are We?

Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.

Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Find A Way, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.

Position Overview:

The API Support Specialist will be responsible for managing our public API support tickets, assisting customers in utilizing it effectively, and ensuring that all related documentation is current and comprehensive. This role involves direct interaction with customers, certification of new integrations, and collaboration with the development team to maintain API standards and functionality.

Key Responsibilities:

• Customer Support:
  • Respond to customer inquiries and provide guidance on using the API effectively.
  • Assist new customers in the certification process for custom-built applications and web interfaces utilizing our API.
• Documentation Management:
  • Ensure all customer-facing documentation is accurate, up-to-date, and easily understandable.
  • Collaborate with developers to create and improve API documentation.
• API Management:
  • Oversee the implementation and integration of the API, ensuring it meets customer needs and industry standards.
  • Work closely with the development team to address any issues and ensure the API is robust and reliable.

Preferred Qualifications:

• Familiarity with RESTful API design principles.
• Strong written communication skills in English.
• Experience in a customer support role, particularly within a technical environment.
• Experience with Ruby is desirable.
• Experience with Git.
• Knowledge of web development technologies and protocols.

Ready to change your life? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.