About the Role:
Filevine is looking for a detail-oriented and partner/customer-focused API Support Specialist to join our growing team! As the first point of contact for our developer community and integration partners, you will play a crucial role in ensuring a smooth and successful experience with Filevine's API. You'll be responsible for handling initial inquiries, troubleshooting issues with the public api, and empowering users to leverage the full potential of our platform. If you love solving puzzles and helping people use technology, this is the perfect role for you.
What You'll Do
Be the First Responder: Serve as the primary contact for all incoming API support requests via tickets, email, and chat, providing timely and helpful assistance.
Troubleshoot & Resolve: Diagnose and resolve common API issues, including authentication errors , request formatting problems, and questions about specific endpoints.
Communicate Clearly: Explain technical concepts and solutions to both technical and non-technical users in a clear and concise manner.
Document & Escalate: Meticulously document user issues and solutions in our ticketing system. Identify and collaborate on more complex problems with Tier 3 support or the engineering team.
Empower Users: Guide users through our API documentation, helping them understand best practices and how to achieve their integration goals.
Contribute to Knowledge: Assist in creating and updating articles for our internal and external knowledge bases to help users self-serve.
What We're Looking For
1+ years of experience in a technical support, help desk, or customer-facing role, preferably in a SaaS environment.
Exceptional Communication Skills: You can write clearly and speak thoughtfully, breaking down complex topics for any audience.
Strong Problem-Solving Instincts: Ability to step through and debug code and provide coding samples when needed.
Programming Experience: Proficiency in at least one language commonly used with APIs (e.g. Python, Javascript, PHP)
Testing Proficiency: Familiarity with API testing tools such as Postman or Insomnia.
Customer-First Attitude: You are patient, empathetic, and dedicated to providing an outstanding user experience.
Preferred Qualifications (Nice-to-Haves):
- Familiarity with ticketing software such as Zendesk, Jira Service Desk, or similar platforms.
Previous experience in the legal tech industry.
Skills Required
- 1+ years of experience in technical support, help desk, or a customer-facing role, preferably in a SaaS environment
- Exceptional written and verbal communication skills
- Strong problem-solving ability, including debugging code and providing coding samples
- Proficiency in at least one API programming language, such as Python, JavaScript, or PHP
- Familiarity with API testing tools such as Postman or Insomnia
- Familiarity with ticketing software such as Zendesk, Jira Service Desk, or similar platforms
- Previous experience in the legal technology industry
Filevine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Filevine and has not been reviewed or approved by Filevine.
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Healthcare Strength — Health coverage is described as covering the major bases (medical, dental, vision) and is often framed as decent quality. In some cases, premiums and copays are portrayed as relatively favorable, suggesting tangible value from the plans.
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Parental & Family Support — Paid parental leave is positioned as a standard, clearly offered benefit. The presence of parental leave alongside disability coverage signals baseline family-support provisions typical of growth-stage tech employers.
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Fair & Transparent Compensation — Compensation is sometimes framed as fair or reasonable relative to role expectations, with technical roles in particular appearing closer to market-aligned ranges. This creates pockets where pay is perceived as competitive even if not consistently top-of-market across the company.
Filevine Insights
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file. Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs. Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser. Learn more at filevine.com.
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