Apogee has an exciting new opportunity for a APACS Help Desk Coordinator to support Headquarters United States Air Force (HAF/A10). In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically, overseeing the APACS Help Desk and program support
The HAF/A10 contract delivers technical, analytical, operational, programmatic, and planning subject-matter expertise to HAF/A10 and its component divisions to advance national security strategic plans, policies, concepts, and initiatives.
This is a full-time, on-site position located at the Pentagon in Arlington, VA.
***This position is contingent upon contract award.***
Responsibilities
- In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically overseeing the APACS Help Desk and program support.
- Aircraft & Personnel Automated Clearance System (APACS) Support: Provide/oversee on-site policy, administrative, and helpdesk support for the NIPRNET and SIPRNET APACS portals.
- Overseeing work of Help Desk technicians resolving user issues, answering policy questions, and managing trouble tickets; conducting system maintenance & development, providing technical support for all application software updates (e.g., bug fixes, upgrades), and API management.
- Coordinate with DISA and appropriate others to ensure all server patches and upgrades are performed with minimal impact to end users.
- Track all requests for new capabilities and provide a consolidated list to the Configuration Control Board (CCB).
- Implement all CCB-approved system changes on a cycle approved by the CCB chair.
- Develop and implement software solutions to address emerging DoW FCP requirements and DoW compliance.
Minimum Experience:
Citizenship: Must be a US citizen Clearance: Must have an active Top Secret security clearance with SCI eligibility and be able to maintain itEducation: Bachelor's degreeYears of Experience: Ten (10) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience
Preferred Qualifications:
Clearance: TS/SCI
Education: Master's degreeYears of Experience: Eight (8) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience
Additional Information:Location: Located at the Pentagon in Arlington, VAOn-site: This is a full-time on-site position
***This position is contingent upon contract award.***
Skills Required
- U.S. citizenship
- Active Top Secret security clearance with SCI eligibility
- Bachelor's degree
- Ten years of experience in the respective technical or professional discipline
- Five years of Department of Defense experience
- Master's degree
- Eight years of experience in the respective technical or professional discipline
- TS/SCI clearance
What We Do
Apogee Engineering was founded on the commitment of making a positive difference regardless of venue, agenda or personality. This commitment, infused with integrity and a passion for excellence, has propelled Apogee Engineering into the ranks of an elite small business company, known for unwavering dedication to their client’s success, a warm and family-like work environment, and an enthusiasm to providing the right solution at the right time. If you are interested in joining Apogee Engineering and have a reputation for providing innovative ideas and solutions, are willing to lift and mentor, and are dedicated to professional client support, we are interested in meeting you
