Anatomic Path Support Representative III - Knoxville, TN, Monday to Friday, 8:00 AM to 5:00 PM
Pay range: $17.20+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
The Anatomic Pathology Support Representative III position is for an individual with previous AP support experience. The individual will handle escalated/complex AP support functions, pending list issues and QA/QC functions.
Responsibilities- Able to perform all duties of an AP Support Rep II.
- Provide QA/QC support
- Provide training to newly hired employees, as needed
- Monitor and manage TIQ process
- Process and manage send out testing
- Manage and respond to problem tracking incidents
- Monitor and manage pending lists
- May administer and track approved release of AP materials according to corporate policy
- May document client calls as indicated in corporate AP Report Notification policy
- Handle escalated calls and follow up with clients
- Resolve complex customer and AP support issues
- Cross training in both cytology and pathology support tasks
- Participate as a team member in department process improvement activities
- Ensure compliance with all local, federal, CLIA and CAP regulations.
- Other duties, as assigned by supervisor.
Required Work Experience:
3 years of related experience
Preferred Work Experience:
Quest LIS knowledge
Physical and Mental Requirements:
Must be able to sit and/or stand for long periods of time.
Knowledge:
Knowledge of medical terminology
Skills:
- PC skills, to include MS Office
- Strong data entry skills
- Good clerical, organizational, problem solving, phone and communication skills
- Leadership skills
Education
- Bachelor’s Degree (Preferred)
- High School Diploma or Equivalent (Required)
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- 3 years of related experience
- High School Diploma or Equivalent
- Knowledge of medical terminology
- PC skills including Microsoft Office
- Strong data entry skills
- Good clerical, organizational, problem solving, phone and communication skills
- Leadership skills
- Ability to sit and/or stand for long periods of time
- Quest LIS knowledge
- Bachelor's Degree
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
