Join our team to help deliver trusted reporting and analytics that support the daily management of Payments Operations. At JPMorgan Chase, you will use your analytical mindset, technical skills, and attention to detail to help leaders understand performance, manage risk, and identify opportunities for improvement. You will collaborate with global partners, support a strong control environment, and contribute to solutions that make reporting more accurate, efficient, and sustainable. Build your career with us in a culture that values teamwork, ownership, curiosity, and continuous improvement.
As a Senior Associate within Payments Operations Strategy, Innovation & Governance, Data Insights & Analytic Solutions, you will support operational reporting and analytics used to monitor performance, manage risk, and inform business decisions. You will help maintain dashboards, scorecards, and metrics by performing data quality reviews, monitoring reporting processes, documenting procedures, and supporting access controls. You will deliver scheduled reporting and ad hoc analysis while supporting production needs, issue triage, and timely stakeholder communications. In this role, you will partner with Operations, Technology, and Data teams to improve reporting reliability, reduce manual effort, and strengthen controls through practical automation and process improvement.
Job Responsibilities
- Support scheduled operational reporting, including execution, validation, publishing, distribution, and stakeholder communications.
- Provide business-as-usual support for reporting processes, including issue triage, root-cause coordination, escalation, and resolution tracking.
- Maintain dashboards, scorecards, and performance reporting that help leaders monitor day-to-day operations.
- Develop and enhance queries, transformations, and reporting logic to support consistent and reliable metrics.
- Validate data quality through reconciliations, control checks, and exception review to support accuracy and audit readiness
- Monitor reporting outputs and processes to identify failures, anomalies, and emerging risks.
- Document metric definitions, assumptions, data sources, and procedures to support governance and repeatability.
- Manage reporting and analysis requests by clarifying requirements, confirming priorities, and communicating status.
- Deliver ad hoc analysis that clearly explains assumptions, findings, risks, and business impacts.
- Partner with global stakeholders to define reporting needs, metric definitions, and success measures.
- Identify automation and process improvement opportunities that reduce manual effort and improve reporting reliability.
Required qualifications, capabilities, and skills
- Bachelor’s degree in a quantitative, analytical, technical, or related discipline, or equivalent practical experience.
- 5+ years experience in operational reporting, analytics, business intelligence, or data analysis.
- 5+ years of experience writing SQL for relational databases, including querying, joining, validating, and reconciling data.
- Experience working in a control-oriented environment with strong attention to accuracy, documentation, auditability, and access management.
- Demonstrated ability to translate business questions into reporting requirements, metrics, and actionable insights.
- Experience supporting issue management activities, including triage, prioritization, escalation, and timely communication.
- Strong written and verbal communication skills with the ability to explain data concepts to technical and non-technical audiences.
- Ability to manage multiple deliverables, meet deadlines, and adapt to changing priorities in a fast-paced environment.
Preferred qualifications, capabilities, and skills
- Experience using business intelligence or analytics tools such as Tableau, Power BI, or Alteryx.
- Experience supporting Payments Operations, financial services operations, or another high-volume operations environment.
- Familiarity with modern data platforms or cloud-based data environments such as Databricks or Snowflake.
- Experience using Python or similar tools to support analytics automation.
- Familiarity with standard operating procedures, runbooks, inventories, or control documentation.
- Experience identifying process improvements that reduce manual effort, strengthen controls, or improve reporting reliability.
- Familiarity with Jira or similar tools for tracking intake, incidents, and delivery activities.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree in a quantitative, analytical, technical, or related discipline, or equivalent practical experience.
- 5+ years experience in operational reporting, analytics, business intelligence, or data analysis.
- 5+ years of experience writing SQL for relational databases, including querying, joining, validating, and reconciling data.
- Experience working in a control-oriented environment with attention to accuracy, documentation, auditability, and access management.
- Demonstrated ability to translate business questions into reporting requirements, metrics, and actionable insights.
- Experience supporting issue management activities, including triage, prioritization, escalation, and timely communication.
- Strong written and verbal communication skills with the ability to explain data concepts to technical and non-technical audiences.
- Ability to manage multiple deliverables, meet deadlines, and adapt to changing priorities in a fast-paced environment.
- Experience using business intelligence or analytics tools such as Tableau, Power BI, or Alteryx.
- Experience supporting Payments Operations, financial services operations, or another high-volume operations environment.
- Familiarity with modern data platforms or cloud-based data environments such as Databricks or Snowflake.
- Experience using Python or similar tools to support analytics automation.
- Familiarity with standard operating procedures, runbooks, inventories, or control documentation.
- Experience identifying process improvements that reduce manual effort, strengthen controls, or improve reporting reliability.
- Familiarity with Jira or similar tools for tracking intake, incidents, and delivery activities.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
-
Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
-
Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
