We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io use us everyday to run their support and customer success workflows. You'll also find us on this year's Enterprise Tech 30 List.
We’re now looking for our first Analytics Engineer to help us centralize our data and build the foundation for company-wide reporting and insights.
What you'll work on
Own our data warehouse: build and maintain pipelines to unify product, GTM, and customer data
Model product usage, feature adoption, and account activity so teams can self-serve answers
Partner with Sales, Success, and Product to answer questions like:
“Which enterprise customers use our AI features most?”
“Who are great reference customers by usage and size?”
Create dashboards and metrics that the company can operate on
Help design how Pylon measures success across customers and product
You might be a fit if the below describes you...
You’ve owned analytics or data modeling for a fast-moving SaaS product
You’re fluent in SQL and familiar with modern data stacks (dbt, Snowflake, Fivetran, Looker, etc.)
You can translate ambiguous business questions into structured analysis
You’re motivated by autonomy, high ownership, and fast iteration
You’re in SF (or open to relocating) and want to help shape our data culture from the start
Our perks
🍽 Lunch, dinner and snacks at the office
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 Retirement savings
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
✈️ Relocation and immigration support
🏋️ Fitness Stipend $
More about Pylon
Funding: Recently announced our Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 70+ and growing!
Top Skills
What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B.
We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
