The Role
Supports AI enablement and operational transformation initiatives in banking operations. Evaluates, tests, deploys, and monitors AI-powered tools; improves automation accuracy and throughput; identifies opportunities to increase straight-through processing, reduce manual work, and re-engineer workflows. Conducts feasibility studies, balances operational risk and efficiency, and collaborates with technology and operations teams to design scalable digital-first solutions.
Summary Generated by Built In
Key Responsibilities
1. Innovation & AI Enablement
- Support the exploration, monitoring the development, testing, deployment, and monitoring of AI-powered operational tools (e.g., document extraction, intent identification, and process automations).
- Collaborate with technology and operations teams to ensure AI solutions are integrated seamlessly into existing operational workflows.
- Monitor the efficacy of automated tools and refine logic/parameters to improve accuracy and throughput.
2. Operational Transformation & Innovation
- Support the exploration and identification of new initiatives aimed at optimizing operational workflows, specifically focusing on increasing Straight-Through Processing (STP) rates.
- Identify opportunities to eliminate manual touchpoints through digital adoption and process re-engineering.
- Conduct feasibility studies for emerging digital solutions, balancing operational risk with the potential for increased efficiency and cost reduction.
- Collaborate with cross-functional "squads" to design and prototype scalable, empathy-driven solutions that transition operations from traditional manual processing to digital-first models.
Required Qualifications
- Education: Degree in Business, Finance, Engineering, Data Science, or a related field.
- Experience: 2–4 years of experience in Banking Operations, Strategy, or Transformation roles.
- Technical Skills:
- Prior experience with Generative AI tools or Intelligent Automation (e.g. RPA/OCR) is a distinct advantage
- Strong analytical mindset with the ability to distill complex problems into structured solutions.
- Excellent stakeholder management and communication skills.
- Proactive, adaptable, and comfortable working in a fast-paced transformation environment.
Location:
Jakarta Head OfficeJob:
COO Office/Business Mgt & SupportSchedule:
RegularEmployee Status:
Full timeSkills Required
- Degree in Business, Finance, Engineering, Data Science, or a related field
- 2-4 years of experience in banking operations, strategy, or transformation roles
- Experience with Generative AI tools or intelligent automation such as RPA or OCR
- Strong analytical mindset and ability to structure complex problems
- Excellent stakeholder management and communication skills
- Proactive and adaptable approach in a fast-paced transformation environment
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
DBS Bank is a leading financial services group in Asia, headquartered in Singapore. It provides a full range of consumer, SME, and corporate banking services. The bank is recognized for its digital innovation, having been named 'World's Best Digital Bank' and 'World's Best Bank' by various publications. It also operates the DBS Foundation, which supports social enterprises and community initiatives, reflecting its commitment to creating impact beyond traditional banking.
