At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
As Intercompany Service Analyst, you will be part of the Intercompany Services team, critical to the successful execution of multiple intercompany (manufacturing to affiliate warehouse) areas of responsibility. In this role, you’ll be responsible for arranging domestic and international shipments, providing internal customer service for product shipments, ensuring EX/IM requirements are met, and performing specific replenishment transactions.
Your Responsibilities:- Responsible for exceptional customer service and trade compliance accuracy to internal and external partners for all shipments from manufacturing sites to affiliate warehouses.
- Transport planning, transport ordering, shipping documentation, monitoring of operational progress and associated exception handling.
- Monitoring freight payment and associated extra cost management (control of invoices which do not match system based freight and extra costs invoice accruals).
- Responsible for day-to-day communication with transport and logistics service providers, in particular when making provisions for peaks in transport demand and managing through capacity bottlenecks.
- Resolution of customer service issues (product damage in transit, temperature variances, reports of missing product or documentation, delayed shipments, etc.).
- Handle export orders with additional attention because of the inherent complexity of these orders and different requirements by country.
- Returns orders processing in coordination with cross-functional teams.
- Communicate clearly to key stakeholders any changes in product availability or delivery timing.
- Assist in coordination of new product launches within business/affiliate are aligned with global launch maps and supply is available.
- Regularly review affiliate inventory levels and order due dates to identify changed requirements and priorities. Provide recommendations and risk management strategies for demand management processes and existing PO requirements.
- Perform purchase order creation and changes in SAP as needed, communicating all changes to key stakeholders in a timely manner.
- Build and maintain effective cross-functional relationships with Commercial Supply Chain and other business leaders (Global Supply Chain, Manufacturing, Regulatory, Quality, Finance, etc.).
- Degree in Supply Chain Management (alternatively, CPIM certified or in progress) or applicable experience.
- Understanding of Supply Chain concepts, tools and business processes including knowledge Manufacturing Operations, Planning, Logistics, EX/IM, SAP, Warehousing, understanding of Quality and Regulatory.
- Customer service focus, proven record of success in resolving conflicts and problem solving.
- Effectively collaborates cross-functionally (Commercial, R&D, Manufacturing, Quality, Finance, Marketing, Sales), at the leadership and broader team level.
- Excellent communicator; ability to influence broadly.
- Proven learning agility.
- Experience in Export and International Trade.
- Project Management experience.
- APICS certification.
Travel: up to 20%
Location: Elanco Solution Center Sp.z o.o., rondo Ignacego Daszyńskiego 2b, Warszawa, Poland - Hybrid Work Environment
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
- Career at one of the leading global animal healthcare companies
- Office located in the center of Warsaw (Rondo Daszynskiego)
- Extra days off
- Flexible working hours
- Sports cards (Multisport), private medical care, life insurance
- Employee Referral Program
- Open and inclusive environment which is supportive and welcoming of all diversity strands
- Animal-Friendly office
- Theatre tickets discounts
- Language learning platform
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Top Skills
What We Do
At Elanco, we work to improve the health of animals through innovative products and services for pets and farm animals around the world. As a global animal health company, we provide solutions that empower our customers to advance a vision of Food and Companionship Enriching Life. Since 1954, Elanco has committed to empowering veterinarians, farmers, and all those who care for animals with the tools they need to help animals live healthy lives.
Healthier animals are the key to making our lives better - This is the fundamental belief uniting all global Elanco employees. That’s why we are committed to the idea that our business can be a unique force for good for all in society.
Through our Elanco Healthy Purpose™ framework of Environmental, Social and Governance (ESG) commitments, we focus on delivering sustainable solutions to advance the well-being of animals, people and the planet. This program also enables our employees around the world to take paid time off to make an impact as a volunteer, offering their time or talent to give back to our customers, causes and communities. #ElancoHealthyPurpose #WeAreElanco
