A Better opportunity :
The Quality Control Team at Better Real Estate is responsible for overseeing and ensuring the accuracy and compliance of our Better Real Estate processes. In addition to conducting quality audits, the successful candidate will play a pivotal role in ensuring Standard Operating Procedure (SOP) is being followed and maintaining relevant documents, and facilitating critical discussions.
As part of the team, you’ll be responsible for driving the process control & compliance in addition to managing the audit requirements for all our processes. We're seeking someone who has strong knowledge and experience in the US real estate transaction operations, exceptional attention to detail, and a passion for cultivating process excellence. A strong interest in driving efficiency with accuracy will be critical to success here.
Responsibilities
● Lead the quality control efforts for Better Real Estate processes to ensure accuracy, compliance, and adherence to established standards and regulations.
● Perform thorough quality assessments of transactions, processes, and calls/emails/texts identifying discrepancies, errors, and areas for improvement.
● Collaborate with cross-functional teams to address quality issues, recommend corrective actions, and implement process enhancements.
● Lead the creation and maintenance of detailed SOP documents, ensuring accuracy and relevance to evolving business processes.
● Develop and deliver training programs to onboard new team members, enhancing their understanding of the Quality Control process.
● Prepare and present reports, findings, and recommendations to senior management and stakeholders in a clear and concise manner.
● Drive data integrity by scheduling and conducting audits.
● Prepare audit rubrics in collaboration with the senior leadership whenever new processes/teams are set up.
● Identify process gaps and improvement opportunities for all the processes across teams.
Basic Qualifications / Skill Set
● Minimum of 2 years of experience as an Operations or Quality Control Analyst, with a proven track record of successful projects and process improvements.
● Strong analytical skills and attention to detail, with the ability to identify anomalies and discrepancies in audit samples.
● In-depth understanding of the US real estate market, regulations, and industry standards.
● Excellent interpersonal and communication skills to facilitate discussions, mentor team members, and present findings to diverse audiences.
● Ability to work independently and manage multiple projects simultaneously while meeting deadlines in a quick-moving environment.
● Strong organizational, problem solving and time management skills.
● Collaborate with teams to constantly rethink and improve our processes.
● Ability to multitask and prioritize tasks effectively
● Proficiency in CRM software and Microsoft Office Suite
● Strong bias-to-action, practicality and effectiveness
What We Do
Founded in 2016, Better is a digital-first homeownership company whose services include mortgage, real estate, title, and homeowners insurance. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable.
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion. We see the value in each person's perspective and recognize their talents, regardless of what the market says. We believe it's important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
Why Work With Us
The Better mission is rooted in values that drive us.
We do what’s in the best interest of the consumer
We have growth mindsets, not fixed ones
We believe that success lies in execution, not credentials
We act like owners, not just employees
We work to find answers on our own, not wait for them to be given to us
We optimize for mission, not ego
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