Analyst Programmer

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The position is responsible for providing maintenance support including code fix to different HK applications. The main services that will be provided are:

• Incident Handling: Issues/tickets reported by the Business or users
• Service Request fulfillment: Related to ad hoc or non-incident related requests from the business or users
• Problem Management: Related to finding the root cause of recurring issues and driving for the implementation of the permanent fixes.

Detailed description of tasks:

• For Incident Tickets: Accept, assign and handle IM tickets when they come in. Driving for the resolution of these issues via quick fix or implementation of permanent fix (code change, etc.) as needed.
• Ensure that business and users are kept well informed of the progress of the IM tickets raised up to resolution.
• For service request tickets, ensure proper coordination with business or users regarding their SR requests to ensure details and requirement are complete
• Actual facilitation of the service request can range from quick inquiry, data extract, report or validation requests.
• For Problem Tickets: ensure proper root cause analysis activities are done. Coordinating with different teams/groups involved in the recurring/major issue. And plan is created to address/implement the permanent fix.
• Position is also expected to perform daily health check/monitoring as well as manual testing via mobile or web and on occasion planned validation over the weekend or night depending on the schedule of the change/activity affecting the application supported.
• Position also requires data gathering and analysis for Usage report creation.
• Identify and escalate issues/risks/highlights of the team.

Skills Requirement

• Candidate should have at least 2 years of experience working with the following:
  • Required Skill:
    • Visual Basic 6, VB.net, C#.net, JAVA
    • SQL (Oracle or MS)
    • Crystal Reports
  • Ionic
  • Angular
• Candidate should have at least 2 years of experience working in a production support team.
• Candidate has at least 2 years of experience working with digital apps (i.e. websites or mobile apps)
• ITIL Service Management certified is a plus
• Have experience using a ticketing tool for at least a year (SNOW experience is a plus)
• Has good communication skills. Having at least 1 year of experience working directly with business client.
• Has good analytical and problem-solving skills. If candidate has any certified trainings related to this, it will be a plus.

Job Category:

IT - Application Development

Posting End Date:

15/12/2024