Analyst, Product Operations

POSITION SUMMARY

This is an exciting position on an established Product Operations team in our Hartford Conn. Office. As a key contributor within the Global Atlantic Operations group, the candidate will have the responsibility to continuously improve product processes and controls to provide outstanding product support to all areas of Global Atlantic. The successful candidate will interface regularly with Third Party Administrators (TPAs) and other locations and departments within Global Atlantic.  

RESPONSIBILITIES:

• Using product knowledge, participate in resolving questions and projects with inforce policies and partnering with the TPA’s to provide analysis on products, with a focus on annuities.
• Respond to escalated service issues and production problems
• Develop, test and maintain Excel spreadsheet calculation tools for TPAs
• Review new and audit existing TPA processes and procedures involving product calculations
• Identify gaps in the current process and create additional controls as needed
• Analyze business requirements, product specifications, policy contracts, annual statements, and supplemental reports to justify implementation decisions
• Analyzes quality data to identify trends, issues, and makes observations to management
• Maintains up-to-date knowledge of the product, process, and procedures of in scope functions

QUALIFICATIONS

• Education and experience equivalent to a four-year college degree in actuarial science, mathematics, statistics, finance, or other related field is required
• Demonstrated Excel expertise
• Demonstrated strong analytical ability
• Excellent communication skills, verbal and written, for delivery to a variety of audiences
• Ability to understand and interpret technical written material
• High energy level and internal motivation
• Adaptable, can seamlessly maintain effort and focus when priorities change
• Learning mindset, focus on continuous process improvement
• Results-oriented, with ability to execute multiple high-priority items simultaneously
• Detail-oriented, with ability to test complex calculations and spot gaps in current processes
• Ambition and desire to succeed by delivering quality and effective results

“To be considered for this role, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.”