Job Summary
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.
The role is based in Azcapotzalco/Polanco, Mexico City (hybrid role). Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
Serve as the first point of contact for HR-related queries, providing Tier 1 support through multiple communication channels.
Manage day-to-day HR data entry operations across various HCM systems, ensuring 100% accuracy for all employee lifecycle events (e.g., onboarding, offboarding, changes, and leave management).
Ensure compliance of employee data with internal policies, labor regulations, and data privacy standards.
Support system enhancements, testing cycles, and the implementation of new HR system modules or features.
Handle and resolve employee queries within defined Key Performance Indicators (KPIs), escalating complex issues when necessary.
Generate regular and ad-hoc HR reports to support leadership decision-making.
Manage the People Operations inbox, ensuring timely and accurate responses to employee inquiries.
Create and issue employment documentation such as contracts, starter packs, and termination letters, ensuring alignment with HR processes.
What Makes You the Right Fit
Bachelor’s degree in Human Resources, Business Administration, or a related field.
2–4 years of experience in HR operations, HR systems administration, or HR analytics.
Advanced English proficiency, with the ability to communicate clearly in professional and business environments.
Experience with HR systems, including Human Capital Management (HCM) platforms such as Workday, SAP, or similar
Demonstrated ability to manage sensitive data with a high level of accuracy, confidentiality, and attention to detail.
Strong organizational skills with the ability to manage competing priorities and meet deadlines.
Effective communication skills and the ability to collaborate with cross‑functional stakeholders.
How Would You Stand Out?
Knowledge of digital HR support models and ticketing systems.
Strong problem-solving skills and a proactive approach to continuous improvement.
Portuguese proficiency is a plus.
Why Choose Us?
Professional onboarding process
Training opportunities
Learning and development programs
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Skills Required
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 2–4 years of experience in HR operations, HR systems administration, or HR analytics
- Advanced English proficiency for professional and business communication
- Experience with HR systems, including HCM platforms such as Workday, SAP, or similar
- Ability to manage sensitive data accurately and confidentially
- Strong organizational skills and ability to manage competing priorities and deadlines
- Effective communication and cross-functional collaboration skills
- Knowledge of digital HR support models and ticketing systems
- Strong problem-solving skills and proactive approach to continuous improvement
- Portuguese proficiency
IFF Family of Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.
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Fair & Transparent Compensation — Pay is considered competitive in many roles and locations, and compensation is often described as good.
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Parental & Family Support — A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
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Leave & Time Off Breadth — Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.
IFF Family of Companies Insights
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
