Job Summary
Are you passionate about delivering exceptional employee experiences and supporting HR operations in a global environment?
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.
We are very excited to welcome a new French Speaking Analyst, People Operations to our team!
The role is based in Budapest, Hungary (hybrid role). Be part of an agile, customer-focused, and communicative team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You'll Make a Difference
- Manage inbound queries through the Ticket Service System from IFF employees.
- Leverage knowledge bases to provide consistent customer service and effective solutions to employee and manager inquiries.
- Educate employees and managers on available HR resources and encourage the use of self-service tools.
- Redirect or escalate inquiries as appropriate within Human Resources Shared Services, Human Resources Business Partners, Centers of Excellence, or Payroll teams.
- Maintain employee data in Human Resources Information Systems, including employee lifecycle changes.
- Create and maintain employee documentation, including personnel files and records retention activities.
- Apply sound judgment and discretion when handling sensitive and confidential information.
- Identify opportunities to improve daily processes and support the implementation of continuous improvement initiatives.
- Collaborate with stakeholders and team members while supporting ad hoc projects and operational activities.
What Makes You the Right Fit
- Excellent French and English language skills, both verbal and written.
- Bachelor's degree in Human Resources or a related field preferred.
- Excellent customer service skills with a strong desire to resolve issues effectively.
- Strong written and verbal communication skills.
- Well-versed in handling confidential HR information with a high level of professionalism.
- Working knowledge of Microsoft Office applications; typing proficiency is required.
- Detail-oriented with the ability to maintain accuracy and timeliness while managing a high volume of inquiries.
- Team player with the ability to collaborate effectively across functions and build strong partnerships with diverse stakeholders.
- Ability to work in a dynamic, global environment while balancing multiple priorities.
How Would You Stand Out?
- Experience in an HR department or customer contact center.
- Experience with HR systems and understanding of human resources policies, procedures, and benefits.
- Proactive, analytical, and solution-oriented approach with a passion for continuous improvement.
Why Choose Us?
- Home office opportunity (3 days/week).
- Professional onboarding process within a multinational and supportive environment.
- Competitive benefits package including Cafeteria and health insurance.
- Training opportunities and learning & development programs from day one.
- Team-building activities and collaborative culture.
- Be part of a global industry-leading business with more than 130 years of experience.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Skills Required
- Excellent French and English language skills, both verbal and written
- Excellent customer service skills with a strong desire to resolve issues effectively
- Strong written and verbal communication skills
- Well-versed in handling confidential HR information with high professionalism
- Working knowledge of Microsoft Office applications
- Typing proficiency
- Detail-oriented with ability to maintain accuracy and timeliness managing high volume inquiries
- Team player with ability to collaborate across functions and build stakeholder partnerships
- Ability to work in a dynamic, global environment while balancing multiple priorities
- Bachelor's degree in Human Resources or a related field
- Experience in an HR department or customer contact center
- Experience with HR systems and understanding of HR policies, procedures, and benefits
- Proactive, analytical, and solution-oriented approach with passion for continuous improvement
IFF Family of Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.
-
Fair & Transparent Compensation — Pay is considered competitive in many roles and locations, and compensation is often described as good.
-
Parental & Family Support — A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
-
Leave & Time Off Breadth — Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.
IFF Family of Companies Insights
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
