Job Summary
Where You’ll Make a Difference
Manage inbound queries from IFF employees via the Ticket Service System
Provide consistent and accurate support using the HR knowledge base
Educate employees and managers on available HR resources and self-service tools
Escalate or redirect inquiries to appropriate HR or external teams (e.g., Payroll)
Maintain and update employee data in HRIS systems throughout the employee lifecycle
Create and manage employee documentation and personnel files
Handle sensitive information with discretion and sound judgment
Identify and relay opportunities for process improvement
Collaborate closely with stakeholders and support peers in problem resolution
What Makes You the Right Fit
Fluent in English and Slovenian, both written and spoken
Bachelor’s degree in HR or related field (preferred)
Strong customer service orientation and issue-resolution mindset
Excellent communication skills and attention to detail
Comfortable handling confidential HR information
Proficient in MS Office and typing
Experience in HR or customer contact centers is a plus
Familiarity with HR systems and policies is preferred
Able to manage high volumes of inquiries with accuracy and timeliness
How Would You Stand Out?
You’re proactive, analytical, and thrive in a dynamic, global environment
You bring a passion for HR and a drive to improve processes
You enjoy working collaboratively and contributing to team success
Why Choose Us?
Hybrid work opportunity (3 days/week from home)
Professional onboarding and continuous training
Supportive, multinational work environment
Attractive benefits including cafeteria and health insurance
Learning and development programs from day one
Team building activities and a strong sense of community
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Skills Required
- Fluency in English and Slovenian, both written and spoken
- Bachelor's degree in HR or related field
- Strong customer service orientation
- Excellent communication skills
- Proficient in MS Office
- Experience in HR or customer contact centers
IFF Family of Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.
-
Fair & Transparent Compensation — Pay is considered competitive in many roles and locations, and compensation is often described as good.
-
Parental & Family Support — A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
-
Leave & Time Off Breadth — Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.
IFF Family of Companies Insights
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
