Analyst, Organisational Development

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About Probe Group

Probe Group is a global leader in customer management solutions, providing a range of services from customer acquisition to retention. With a commitment to innovation and customer satisfaction, the company partners with various organizations to enhance their operational efficiency and customer experience. Probe Group fosters a dynamic and collaborative work environment, valuing employee development and a culture of continuous improvement.

We are seeking a highly motivated and experienced Organisational Development Specialist to join our team. The ideal candidate will be passionate about developing people and shaping a positive organisational culture. This role reports to the Director, Organisational Development, and plays a crucial part in implementing and managing various learning and development initiatives.

What’s in it for you?

• Day 1 HMO coverage — plus 2 FREE dependents

• Paid time off

• Life insurance coverage

• A refreshing and supportive culture — we know people make the difference

• Day shift schedule for that perfect work-life balance

Key Responsibilities:

● Learning Content & Collateral Design: Design and develop engaging learning content for various modalities, including in-person, live virtual, and digital platforms. This also involves creating supporting collateral such as invitations and facilitator guides.

● Facilitation: Facilitate a range of training programs, including induction, professional learning, leadership, and talent development sessions, both in-person and virtually.

● Deployment Planning: Assist the OD team with the strategic deployment planning of key programs and curriculums, including learning and leadership development, leadership, talent initiatives, and induction programs.

● Organizational Development Projects: Lead and support various OD projects, such as the capability framework embedding, creating job descriptions, and implementing listening solutions to gather employee feedback.

● Program Faculty Coordination: Source and coordinate internal or external program faculty as needed to support learning and development initiatives.

● Reporting & Administration: Provide reporting and administrative support for OD projects, assisting the coordinator during peak periods to ensure smooth program execution.

Skills & Qualifications:

● Tertiary qualifications in business, HR or related field

● Proven experience in a similar Organizational Development, Learning and Development, or Human Resources role.

● Experience working in a large global organisation, planning program deployment at scale

● Strong instructional design and content creation skills for both digital and traditional learning environments.

● Excellent facilitation skills with the ability to engage diverse audiences in both virtual and in-person settings.

● Strong project management skills, with the ability to manage multiple projects simultaneously.

● Exceptional english communication skills both written and verbal

● Proficiency in reporting and data analysis to measure the effectiveness of OD initiatives.

This role offers a fantastic opportunity to make a significant impact on our employees' growth and contribute to the overall success of Probe Group.