The Travelers Cheques & Prepaid Servicing (TCPS) is a part of the Global Account Processing Network (GAPN) organization within Global Consumer Servicing & Fulfillment (GCSF). Travelers Cheques & Prepaid Servicing is responsible for running the end-to-end Travelers Cheque (TC) product and provides front-office and back-office operations for legacy prepaid portfolios.
As a member of the team, the Operations Analyst will manage the client management and third-party bank metric performance, which may include (but not limited to) customer experience, the acceptance & clearing of traveler’s cheques globally, servicing levels, efficiency and compliance.
The Operations Analyst will provide support related to the general oversight and administration of third parties, build and maintain strong relationships with the third party, and consistently improve operational performance.
The successful candidate will be a strategic thinker with strong analytic skills, who can see the big picture, and package up powerful insights to influence decision making. In addition, this individual should thrive in being able to independently execute and drive results and be a strong relationship builder who takes a consultative approach to assessing and meeting the needs of a broad range of stakeholders.
Responsibilities
- Responsible for delivery of all customer and shareholder metrics as per goals.
- Responsible for day-to-day functioning/administrative work including production floor management and ensure that daily volume is worked in a timely manner, in full compliance with risk management and compliance policies
- Contribute to and demonstrate the TCPS vision, brand and value proposition throughout each client engagement.
- Build and leverage partner relationships across the region to effectively drive strong KPI performance.
- Leverage performance data to identify opportunities, informed coaching decisions and working alongside the partner with identifying call to action items.
- Lead the creation of process documentation, i.e., procedures, job aids and process maps
- Deep dive into processes to identify efficiency opportunities and mitigate risks if any
- Strong analytical skills to identify efficiencies and drive process improvements across all functions
- Foster an “ALL in CULTURE” environment of a “Customer First” mentality to improve the customer and colleague experience
- Experience in Operations, third-party/client relationship management.
- Provide oversight of the client management & third-party servicing portfolios.
- Highly results driven and customer orientated.
- Strong communication and interpersonal skills, including experience with working closely with internal collaborators and the ability to influence at all levels to include bank partner relationships.
- Proven ability in driving results in a matrixed and highly regulated environment.
- Demonstrates high learning agility, strategic thought leadership, creative and problem-solving skills, and an ability to assess business objectives and define, plan, and ability to drive strong performance outcomes.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Experience in Operations, third-party/client relationship management.
- Proven ability in driving results in a matrixed and highly regulated environment.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
