Analyst NOC-2

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

Responsibilities:
• Monitor and maintain the performance and availability of applications using AppDynamics, Splunk, and Thousand Eyes on a 24/7 basis
• Proactively identify and troubleshoot issues related to application performance, network connectivity, and server infrastructure
• Collaborate with cross-functional teams to escalate and resolve issues in a timely manner, including during off-hours and weekends
• Develop and maintain standard operating procedures (SOPs) for monitoring, alerting, and incident response
• Perform routine system health checks and maintenance tasks, including during off-hours and weekends
• Provide timely updates and status reports to management and stakeholders

Qualifications:
• Bachelor's degree in computer science, information technology, or a related field
• At least 3 years of experience in a 24/7 NOC or IT operations role
• Experience using AppDynamics, Splunk, and Thousand Eyes or similar tools for application performance monitoring, log analysis, and network monitoring
• Knowledge of network protocols and server infrastructure
• Strong analytical and problem-solving skills , Onboard new capabilities and integrate into existing SOP.
• Excellent written and verbal communication skills, including the ability to communicate effectively during off-hours and weekends
• Ability to work independently and as part of a team, including during off-hours and weekends.
• Relevant certifications such as CCNA, CCNP, AppDynamics Certified Associate, Splunk Certified User, and Thousand Eyes Certified Professional are a plus
Overall, a NOC Analyst with experience in 24/7 monitoring of AppDynamics, Splunk, and ThousandEyes should have a strong technical background and be able to work effectively with cross-functional teams to monitor and maintain the performance and availability of critical applications around the clock. Strong communication skills and the ability to develop and maintain SOPs for 24/7 monitoring and incident response are also important qualifications for this role.
 

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.