The Lock Desk Analyst manages daily operations in the Secondary department, focusing on pricing accuracy, lock requests, extensions, and resolving operational issues with rate locks.
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $110 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
The Lock Desk Analyst plays a crucial role in the daily operations of the Secondary department by assisting with various functions such as reviewing rate sheets, conducting pricing audits, and handling lock requests. In addition to these responsibilities, a lock desk analyst is also tasked with managing extensions, processing loan parameter change requests, and facilitating re-locks as needed.
Responsibilities
• Audit the pricing system daily to ensure the accuracy of published rates.
• Ensure all pricing-related data is accurately entered and maintained.
• Review and verify lock requests received by the lock desk.
• Handle lock maintenance requests such as extensions, re-locks, updates, renegotiations, etc.
• Assist with pricing-related questions regarding policies, procedures, and investor guidelines.
• Assist with mandatory trade data preparation, execution, and input.
• Analyze and resolve operational issues associated with rate lock mismatches.
• Research pricing requests and update the system with required pricing changes.
• The Lock Desk Analyst is expected to maintain satisfactory attendance and report to work on time every day.
• Additional tasks as assigned.
Qualifications/Requirements: Lock Desk
The candidate must be self-motivated, willing to ask questions, and interested in the secondary markets. Analytical skills and the ability to understand more complex numerical concepts are necessary, along with the following minimum attributes and qualifications:
• Bachelor’s degree (Economics, Finance, or other quantitative focus preferred)
• Ability to communicate effectively at multiple levels, both internally and externally
• Strong professionalism, ethics and character
• Should exhibit a willingness to learn and ask questions.
• Problem solving skills.
• Critical Thinker with strong aptitude and reasoning problem solver.
• A Strong sense of urgency is needed for this position.
• Ability to work under pressure is an essential function of the job.
• Self-motivated with the ability to work independently.
• Good oral and written communication skills.
• Availability for later hours and rotating schedule as needed by the business.
Company Benefits
In Office Perks
Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
Health & Well-being
Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
Other Perks at Better
Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.
