ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.
Process all service requests assigned in an accurate and timely manner, within the agreed service levels and targets as defined in the Service Level Agreement (SLA)
Work closely with the International Mobility Team to support key workflows of an international move :
Provide administrative support for the end-to-end processes of international employee mobility, including contractual part, immigration, relocation, and tax assistance.
Operate within a diverse, multicultural setting, collaborating with colleagues, clients, and providers across five continents.
Assist with data entry, reporting, and other administrative tasks as needed.
Request payments as needed.
Be the first level of support in case of questions related to international moves.
Escalate complex issues and requests to the CoE, and work together to define an action plan.
Follow up on cases and maintain an excellent internal customer service focus.
Maintain accurate and up-to-date employee records in HR systems related to mobility assignments :
Perform relevant data updates, reviews and validation of employee data against supporting documents & contact with the employee to ensure high quality of data maintained in all HR systems.
Comply with data integrity, security, quality and privacy policies and applicable regulations by participating in data review exercises on a regular basis.
Perform regular updates and enhancements to job aids, standard operating procedures, FAQs, knowledge database and other reference materials to assist in resolving employee enquiries and issues.
Degree in Human Resource Management / Business Administration or equivalent
1-2 years experience in data management and reporting in a shared service center environment, preferably in a HR services environment
Experience and involvement in HR related projects
Prior experience in International Mobility preferable
Strong communication skills in English & Mandarin/Spanish/French, both written and spoken as the role requires candidates to manage Mandarin/Spanish/French speaking stakeholders/employees
Analytic thinking and pragmatic approach to deal with requests
Knowledge in usage of HR systems to perform the relevant data management and reporting activities. Familiarity with Workday is preferred.
High level of discretion and confidentiality with the handling of the employee data
Contact with vendor
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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What We Do
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
