What success looks like in this role:
Job Description Summary:
- Serves as the primary point of contact for associate inquiries regarding HR policies, programs, and procedures. Escalating and properly routing complex/sensitive issues to the appropriate individuals or departments.
- Accurately and timely process a wide range of HR transactions and maintain associate data in the HR data management system.
- Ensure compliance with company policies and legal regulations in all HR processes.
- May contribute to the design, development and implementation of enhanced foundational and operational processes.
- Identifies opportunities for migration of transactional processes into a shared services delivery model and assesses information and current programs to identify and recommend automation and process improvement opportunities.
Key Responsibilities:
Associate Support and Inquiry Management
- Serve as the first point of contact (email, phone, ticketing system, or chat) for questions related to associate information, onboarding, benefits availment, leave concerns, service recognitions, and HR policies.
- Provide accurate information and guidance, aiming for first-contact resolution.
- Direct associates to self-service tools and knowledge-based articles.
- Escalate complex issues to the appropriate HR Business Partner, Center of Excellence (e.g. Global Rewards, Payroll), and other teams when appropriate.
HR Transaction Processing and Administration
- Process HR-related transactions accurately and on time, which may include New Hires and onboarding paperwork, Associate Data Changes (promotions, transfers, personal information updates), Benefits administration changes and enrolment support, among others.
- Update and manage HR-related trackers
- Release of communications and advisories to associates
- Maintain accurate and confidential associate records in the HRIS (e.g. Workday, Sharepoint)
- Managing Separations process for the exiting associates.
Process and Compliance
- Ensure all HR transactions and processes comply with internal policies and external legal requirements (e.g. labor laws, data privacy)
- Participate in data audits and quality checks to ensure data integrity across HR systems
Continuous Improvement
- Identify opportunities for process improvement and efficiency with the HR Shared Services model
- Contribute to the creation and maintenance of process documentation, FAQs, and HR Knowledge Base
- Participate in projects related to enhancing HR systems, tools and service delivery
You will be successful in this role if you have:
- BA/BS degree with 2-4 years’ relevant experience OR equivalent combination of education and experience
- Proficiency in using HRIS and HR case management/ticketing system and managing of functional mailbox is a plus
- Attention to Details: Meticulous approach to data entry, record-keeping, and transaction processing
- Problem Solving: Ability to analyze inquiries, identify issues, and provide effective solutions
- Customer Service: Has a strong commitment to providing excellent, customer-focused service with empathy and professionalism
- Confidentiality: Proven ability to handle sensitive and confidential associate information
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- BA/BS degree with 2–4 years of relevant experience, or equivalent combination of education and experience
- Proficiency using HRIS
- Experience with HR case management or ticketing systems
- Ability to manage a functional mailbox
- Strong attention to detail in data entry, record-keeping, and transaction processing
- Problem-solving ability to analyze inquiries, identify issues, and provide effective solutions
- Strong customer service skills with empathy and professionalism
- Ability to handle sensitive and confidential associate information
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
