You will help strengthen daily operations, improve controls, and support new digital payment capabilities as they grow. If you enjoy solving problems, collaborating across teams, and turning data into operational insights, this role is built for you.
As a Payment Lifecycle Specialist IV in the Real-time Payments Operations team, you will provide end-to-end operational support across multiple real-time payments (RTP) and business-to-consumer (B2C) payment schemes. You will help establish scalable processes, monitor transaction health, and perform reconciliations to maintain high-quality service. You will also support early-stage digital payment products by helping ensure operational readiness, effective issue management, and continuous process improvement.
Job responsibilities:
- Analyze operational requirements for completeness, consistency, and clarity, and align them to established operations standards.
- Perform post-settlement reconciliation activities and investigate breaks to resolution.
- Monitor transactions end-to-end and escalate anomalies based on defined procedures and controls.
- Partner with stakeholders and project teams to define operational requirements for payment scheme support.
- Collaborate with internal teams to scale the operating model as new payment rails and client needs expand.
- Build subject matter expertise in product flows, operational processes, and application behavior to manage change and support needs effectively.
- Coordinate with product, operational monitoring, incident management, project management, and technology teams to manage operational dependencies.
- Produce and maintain operational reporting, key performance indicators, and data-driven insights to support performance management.
- Identify process gaps and support improvements that streamline workflows and strengthen operational controls.
Required qualifications, capabilities and skills:
- Experience in payments operations, financial services operations, or a related role.
- Strong analytical, mathematical, and problem-solving skills.
- Strong written and verbal communication skills, with the ability to clearly communicate issues and outcomes to management.
- Proficiency in Microsoft Office, including advanced Microsoft Excel skills for analysis of large datasets.
- Demonstrated ability to work across teams, apply diplomacy, and influence outcomes to deliver process and operational improvements.
- Demonstrated ability to adapt to fast-changing business priorities and support ongoing change.
- Working knowledge of payment lifecycle operations concepts such as reconciliation, transaction monitoring, and operational controls.
- Strong attention to detail and ability to follow documented procedures while exercising sound operational judgment.
Preferred qualifications, capabilities and skills
- Experience in payments, cash, or treasury operations, including operational processes and controls
- Experience supporting global payments operations.
- Understanding of accounting concepts and funds movement processes.
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Experience in payments operations, financial services operations, or a related role
- Strong analytical, mathematical, and problem-solving skills
- Strong written and verbal communication skills
- Proficiency in Microsoft Office, including advanced Microsoft Excel skills for analyzing large datasets
- Ability to collaborate across teams, apply diplomacy, and influence operational improvements
- Ability to adapt to changing business priorities and support ongoing change
- Working knowledge of payment lifecycle operations, including reconciliation, transaction monitoring, and operational controls
- Strong attention to detail and ability to follow procedures while exercising operational judgment
- Experience in payments, cash, or treasury operations, including operational processes and controls
- Experience supporting global payments operations
- Understanding of accounting concepts and funds movement processes
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
-
Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
-
Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
