ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.
GBS HR Operations
Service Excellence & SLA Management: Manage the end-to-end lifecycle of assigned HR service requests, ensuring precise, timely execution in strict alignment with Service Level Agreements (SLAs) and performance targets.
Data Governance & Quality Assurance: Execute high-accuracy data updates and perform rigorous audits of employee records against source documentation to maintain the "Source of Truth" across all HRIS platforms.
Reporting & Actionable Analytics: Deliver scheduled and ad-hoc reports by extracting and validating data from various HR systems, providing stakeholders with accurate data to support business decisions.
Compliance, Privacy & Governance: Ensure 100% compliance with global data privacy regulations (e.g., GDPR), internal controls, and local statutory requirements through secure data handling and administration.
Continuous Improvement Mindset: Proactively identify and implement process enhancements to boost productivity, improve cost efficiency, and increase customer satisfaction in collaboration with the Team Lead / Manager.
Knowledge Management: Maintain and enhance operational documentation, including Job Aids, SOPs, and FAQs, ensuring they reflect current best practices and support accurate inquiry resolution.
Stakeholder Collaboration & Team Support: Partner effectively with internal stakeholders to understand local business requirements and provide cross-functional backup support to ensure uninterrupted service delivery.
Issue Resolution & Escalation: Promptly identify and escalate data discrepancies or operational bottlenecks, following through to resolution to ensure data integrity and process stability.
GBS HR Transition & Setup
Execute end-to-end employee master data migration, validation, and setup activities during Global Business Services (GBS) expansions. This role ensures the seamless, accurate, and compliant integration of new country scopes/business entities or HR services into the centralized GBS HR ecosystem.
Key Responsibilities includes:
Data Onboarding & Fit-Gap Analysis: Review and map incoming country/entity legacy employee data against GBS master data templates to identify regional localization requirements and custom data fields.
Data Cleansing & Validation: Execute data profiling, formatting, and cleansing activities in partnership with local entity stakeholders prior to system migration to ensure data readiness.
Mass Data Migration: Prepare, validate, and execute error-free mass data uploads (e.g., via EIBs or data loaders) into the global HRIS system for newly onboarded employee populations.
System Testing & UAT Execution: Run system test scripts for newly added countries to verify data integration accuracy with downstream systems like local payroll, benefits, and downstream tools.
Data Privacy & Compliance Review: Audit all incoming data workflows to ensure strict adherence to regional statutory regulations (e.g., GDPR), internal data governance standards, and confidential access controls.
Change Coordination & Training Support: Assist in communicating change; support the trainings if required.
Transition Hypercare & Stabilization: Provide dedicated data troubleshooting, defect resolution, and remediation support during post-go-live window for newly transitioned entities / activities. Ensure documentations (Job Aids) are updated, reviewed and signed off for operations.
1-2 years experience in data management and reporting in a shared service centre environment, preferably in a HR services environment.
Strong communication skills in English, both written and spoken. Additional languages a plus.
Knowledge in usage of HR systems such as Workday & ServiceNow to perform the relevant employee data management and reporting activities.
Knowledge and skill in the use of Microsoft Office / Google suite of software.
High level of discretion and confidentiality with the handling of the employee data.
Knowledge of data privacy act and other data related regulations.
Experience to work collaboratively with various stakeholders.
Bachelor Degree in Shared Services Operations / Human Resource Management / Business Management or related.
What We Offer:
Hybrid work arrangement
Office location is accessible via MRT (Bandar Utama station)
Highly engaged and empowered work culture
Dynamic multinational team of more than 14 nationalities
Continuous learning & development
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About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Skills Required
- 1-2 years experience in data management and reporting in a shared service centre or HR services environment
- Bachelor Degree in Shared Services Operations, Human Resource Management, Business Management or related
- Knowledge and hands-on usage of HR systems such as Workday and ServiceNow
- Experience with mass data migration and uploads (e.g., EIBs or data loaders) and data validation
- Proficiency with Microsoft Office and Google Workspace
- Knowledge of data privacy regulations (e.g., GDPR) and secure data handling practices
- High level of discretion and confidentiality in handling employee data
- Strong written and spoken English communication skills
- Ability to work collaboratively with various stakeholders and support transition/hypercare activities
- Additional languages
Air Liquide Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Air Liquide and has not been reviewed or approved by Air Liquide.
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Healthcare Strength — Health insurance and life coverage are broadly provided under a global common care baseline that includes inpatient and outpatient healthcare. Dental and vision coverage are present in many locations, and short-term disability provisions have been enhanced.
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Parental & Family Support — Policies provide at least 14 weeks of fully paid maternity leave globally and paid parental leave for non-birthing parents in the U.S. Childcare benefits are available in some countries as part of the package.
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Strong & Reliable Incentives — Annual incentive bonuses, performance bonuses for exceeding goals, and profit-sharing are integrated into the total rewards structure. Feedback suggests additional earning avenues like overtime can further augment pay in eligible roles.
Air Liquide Insights
What We Do
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
