Analyst, Finance Operations - Credit Cards

What Finance Operations contributes to Cardinal Health

Finance Operations is responsible for core financial operation processes. This can include customer and vendor contract administration; customer and vendor pricing, rebates, billing vendor chargeback research and reconciliation; processing vendor invoices and employee expense reports for payment; fixed asset accounting for book and tax records; cash application; and journal entries.

• Demonstrates knowledge of financial processes, accounting policies, systems, controls, and work streams.
• Demonstrates experience working in a transactional finance environment coupled with strong internal controls.
• Possesses understanding of service level goals and objectives when providing customer support.
• Works collaboratively to respond to non-standard requests
• Possesses strong organizational skills and prioritizes getting the right things done.

• Must be able to work 11:30 am EST to 8pm EST Monday to Friday

Responsibilities

Customer Service:

• Resolve and Respond to customer inquiries regarding credit card accounts, transactions, via phone.
• Provide clear and concise information to customers in a professional and courteous manner.
• Resolve customer complaints and escalate issues to management as needed.
• Responsible for timely research and problem resolution of financial entries for Credit Cards and Electronic Payments

Credit Card Processing:

• Process credit card transactions accurately and efficiently.
• Verify customer information and ensure compliance with security protocols.
• Monitor and troubleshoot any processing errors or discrepancies.

Financial Analysis:

• Analyze credit card transaction data to identify trends and patterns.
• Prepare reports and summaries for management.
• Assist with the development and implementation of credit card policies and procedures.

Other Responsibilities:

• Maintain accurate records and documentation.
• Stay up-to-date on industry best practices and regulations.
• Participate in team meetings and training sessions.
• Must have the ability and curiosity to understand processes and recommend standard procedures
• Assists with other duties and projects as assigned and deemed necessary to meet the business needs

Qualifications:

• Bachelor's degree in related field, or equivalent work experience, preferred 
• 2+ years of experience in credit card processing, accounting, accounts receivable or related field, preferred.
• SAP experience, preferred
• Merchant processing, preferred
• Strong understanding of credit card industry regulations and best practices.
• Excellent customer service skills with a proven ability to handle difficult situations.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Anticipated hourly range: $21.80 per hour - $31.20 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 12/9/2024 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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