Analyst, Digital Solutions /Workday Analyst

Analyst, Digital Solutions & Reporting Services Professional

Location:                           Guadalajara, Mexico

Reports to                       Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services

Grade:                               E

The Analyst, Digital Solutions & Reporting Services Professional will be responsible for system configuration and maintenance, release management, system security, and audits for HR applications and platforms. They will resolve escalated system inquiries or issues from customer service reps / functional specialists.

Core Responsibilities

• Support HR technology portfolio including system configuration, maintenance, and release management of existing applications and new projects.
• Grant security access to HR systems and tools following security protocols
• Support new HR technology implementations.
• Support testing efforts related to HR technology.
• Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures.
• Provide general reporting support to the HR and Business community through the preparation and delivery of systematically generated data.
• Consult with end users on mid-level to complex reporting solutions and reporting schedules.
• Executes test scripts for testing of new data elements and releases.
• Designs and maintains the HR Data Model and ensures that just one source of master data exists for each HR process.
• Support other HR Specialists by designing customized reports and providing source data.
• Run regular audits over HR data and report issues to be corrected.

Qualified Candidates will have:

Minimum Requirements:

• Deep HR technology expertise
• Detail-oriented execution of routine and complex processes (HR functional/operational knowledge)
• Uses technology to improve and automate activities – deeper Workday expertise to manage complex, back-end processes.
• Knowledge of the full HR operations solution and intersection points
• Effective vendor and partner collaboration
• Balance of speed and thoroughness
• Rigorous management of data standards across systems
• Understands the flow of data and system integrations.
• Strong customer service and communication skills
• Manage relationships and expectations of team members, stakeholders, and business/technology partners regarding reporting.
• Understand GDPR methodology and PII data.

Desired Requirements, Behaviors, and Attributes:

• University Degree or equivalent experience in a related field
• 1-2 years’ service center experience with direct customer interaction
• Expertise in use of HR digital tools and technology strongly preferred.
• Proven time management skills, and a strong sense of urgency
• Ability to quickly comprehend requirements and carry out transactions in accordance with set standards.
• Ability to establish effective professional working relationships.
• Problem-solving skills and a customer service orientation
• Able to run reports, conduct audits, and interpret data to conduct analysis.
• Consistent exercise of judgment and escalation as necessary to resolve problems.
• Strong work ethic, integrity, and personal accountability
• Strong communication and interpersonal skills and a collaborative team spirit
• Highly proficient in the use of applicable HR technology and MS Office
• Common office productivity software and the ability to learn case management software applications.
• Experience with Workday HR Reporting and data visualization tools
• Contingent Workforce Management Reporting
• Calculated fields in Workday for reporting is a plus.
• PowerBI knowledge is a plus.
• Demonstrated ability to communicate verbally and in writing.
• Multi-lingual fluency:  English (Required) plus one or more of the following:  Spanish, Portuguese
• Limited travel
• May require non-standard work hours.

Language Skills & Proficiency

Language

Verbal

Written

English

(Must have)

High

High

Spanish

(Must have)

High

High

Portuguese

(Nice to have)

Medium

Medium

Relocation Available:

No