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Team Overview
This position is accountable for ensuring that client data for Batch Product services is received and returned to internal and external clients within the service level agreements. This is done through the processing and loading of requests received as per internal/external client requirements within set turnaround times, thereby ensuring that good quality outputs and reports are produced and delivered to clients This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities
Key Tasks & Accountabilities
• Deliver service excellence for Batch order fulfilment.
• Appraisal and processing of job submissions to ensure all requirements are met.
• Ensure that good quality input data is processed to achieve a high match rate. Perform pre-validations and engage with Client Management & Consultancy to address major anomalies that would impact quality.
• Produce good quality output within specified turnaround times to facilitate better credit decision making by clients. Ensure any data related concerns are addressed before delivering to the customers.
• Involved in data processing, management, and reporting of batch jobs daily, weekly, and monthly.
• Identify where to improve efficiency and / or quality of processes.
• Drive operational improvement by identifying and implementing appropriate solutions.
• Adhere to documented processes and contribute to documentation reviews.
• Quality control & dispatch of completed work.
• Actively contributing towards reducing the risk profile of the team.
• Ensure queries and complaints are dealt with in a timely manner.
• Support Data Processing Consultant with product changes / new releases.
Performance Indicators
• Delivering various services in line with performance and quality targets
• Level of knowledge and understanding of services provided by the department
• Personal Development
• Positive Team involvement
Additional Job description
Key Skills Required Essential:
• A passion for Service Excellence with 1-3 year of experience.
• Excellent communication skills - able to adapt communication style to the audience
• Strong attention to detail
• Proficient in using Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Ability to plan and organise workload with guidance
• Ability to work effectively within a team environment
• Ability to use own initiative
• Ability to Problem Solve efficiently and effectively
• Ability to follow procedures but the skills and motivation to improve them
• Ability to multitask in a high-pressure environment
• Risk Aware
• Work well under pressure within ever changing environment
• Meet deadlines & escalate in a timely manner when appropriate
Desirable:
• Some knowledge and experience of Microsoft SQL Server Management Studio
• PowerShell, PowerBI & R exposure
Required Knowledge And Experiences
Experience
Essential:
• SQL and Python exposure
• Experience of personal time management in a fast-paced environment
• Experience of working in a result driven environment
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Analyst, Data Operations
Skills Required
- 1-3 years of experience in a service excellence or similar environment
- Excellent communication skills and ability to adapt communication style to the audience
- Strong attention to detail
- Proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint
- Ability to plan and organize workload with guidance
- Ability to work effectively within a team environment
- Ability to use own initiative
- Efficient and effective problem-solving ability
- Ability to follow procedures and improve processes
- Ability to multitask in a high-pressure environment
- Risk awareness
- Ability to work under pressure in a changing environment
- Ability to meet deadlines and escalate issues appropriately
- Knowledge or experience with Microsoft SQL Server Management Studio
- Exposure to PowerShell, Power BI, and R
- Exposure to SQL and Python
- Experience with personal time management in a fast-paced environment
- Experience working in a results-driven environment
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options available from day one, plus mental-health resources and HSA/FSA support. Plan breadth and access appear strong, though costs can vary by selection.
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Parental & Family Support — Parental leave of about 12 weeks with a gradual return, along with adoption assistance, caregiver resources, and dependent-care FSA, is prominently offered. These provisions provide meaningful support for new parents and caregivers.
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Leave & Time Off Breadth — Flexible Time Off, paid holidays, global wellness days, and paid volunteer time are part of the package. Time-off options are positioned as a notable strength when team norms support usage.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
