Wipfli Jobs

Analyst - Data Center Operations

Wipfli

Analyst - Data Center Operations

Posted Yesterday

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Bengaluru, Bengaluru Urban, Karnataka, IND

Hybrid

Mid level

Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services

We are curious, inventive, perceptive and approachable.

The Role

Monitor and triage enterprise data pipeline incidents, investigate root causes, assess downstream impact, and coordinate escalations through resolution. Administer the Pantomath data observability platform, configure monitors and alerts, onboard pipelines, maintain integrations, and reduce alert noise. Communicate outage status and resolution timelines to stakeholders, document incidents and RCAs, support post-incident reviews, and conduct shift handoffs within a shift-based operations model.

Summary Generated by Built In

Position: Analyst - Data Center Operations
(2 to 5 years of experience in Data Analysis)
Type: Full Time Employee (FTE)
Wipfli is building a Data Operations Center (DOC) within its Enterprise Data & Analytics organization to provide continuous, enterprise-wide monitoring and incident resolution for our data pipeline ecosystem. This critical function ensures the integrity, availability, and reliability of data that thousands of professionals across the firm depend on every day.
Wipfli seeks a skilled offshore Data Operations Center Analyst to monitor, triage, and communicate the resolution of data pipeline incidents across the enterprise. This role is the data equivalent of a Security Operations Center (SOC) or Network Operations Center (NOC) analyst, owning day-to-day operation of our Pantomath observability platform to detect issues early, drive them to root cause, and keep the business informed throughout resolution.
Technology skills, Competencies and Experience:
Incident Monitoring & Response

Continuously monitor the Pantomath Operation Center dashboard for pipeline failures, stale or missing data, and anomalies across the enterprise data stack
Perform first-line triage using Pantomath's automated root-cause analysis and cross-platform lineage tracing to identify affected pipelines and downstream impact
Classify and prioritize incidents by business severity and follow defined escalation playbooks
Drive incidents from detection through resolution, escalating to engineering or platform teams when root cause requires deeper remediation

Role and Responsibilities:
Pantomath Platform Administration

Administer and maintain the Pantomath platform, including monitor configuration, alert thresholds, connectors, and lineage coverage
Onboard new pipelines and data sources into observability coverage as the data estate grows
Tune monitors and reduce alert noise by refining thresholds based on historical incident patterns
Maintain platform health, user access, and integration with upstream and downstream enterprise systems

Technical Skills

Hands-on experience with Pantomath or a comparable data observability platform (Monte Carlo, Bigeye, or similar) strongly preferred
Familiarity with cloud and lakehouse data platforms such as Databricks, Snowflake, Azure, or AWS
Proficiency in SQL for incident investigation and root cause analysis
Working knowledge of data pipeline orchestration tools (Airflow, dbt, Delta Live Tables, or similar)
Experience with incident management and ticketing tools (ServiceNow, Jira, or similar)
Familiarity with ITIL incident management principles and SLA-driven escalation models

Communication & Stakeholder Management

Communicate outage status, root cause, and resolution timelines clearly to business stakeholders and data consumers across the enterprise
Draft and distribute incident notifications and status updates through approved communication channels
Maintain incident logs and root cause analysis (RCA) documentation, and contribute to post-incident reviews
Hand off open incidents clearly across shift boundaries to ensure continuity of coverage

Qualifications:

Bachelor's degree in Computer Science, Information Systems, Data Science, or related field, or equivalent practical experience
2-5 years of experience in data engineering, data operations, IT operations, or a related technical support role
Demonstrated experience monitoring and triaging incidents in a production data or IT environment
Understanding of data pipeline concepts, including ETL/ELT processes, data lineage, and data quality
Strong written and verbal communication skills, with the ability to translate technical incidents into clear business-facing updates
Comfort working in a shift-based or extended-hours coverage model aligned to U.S. business hours

Nice to have:

Experience in professional services, accounting, audit, tax, or advisory environments
Prior experience in a Network Operations Center (NOC), Security Operations Center (SOC), or data operations center
Familiarity with data governance and data quality frameworks
Experience supporting offshore or globally distributed delivery teams
Exposure to AI/ML pipeline monitoring or RAG system observability

Working Model and Expectation:

Shift coverage aligned to U.S. business hours, with rotation to extend the monitoring window as the DOC matures
Adherence to defined incident severity matrices and communication service-level agreements
Active participation in shift handoff, daily DOC stand-up, and weekly RCA review
Use of approved monitoring and ticketing tools only; no unauthorized integrations
Participation in on-call rotation as DOC coverage expands

No. of positions: 02
Work location: Wipfli India, Bengaluru or Pune or Hyderabad.

Skills Required

Bachelor's degree in Computer Science, Information Systems, Data Science, or a related field, or equivalent practical experience
2-5 years of experience in data engineering, data operations, IT operations, or a related technical support role
Experience monitoring and triaging incidents in a production data or IT environment
Understanding of data pipelines, ETL/ELT processes, data lineage, and data quality
Strong written and verbal communication skills, including translating technical incidents into business-facing updates
Availability for shift-based or extended-hours coverage aligned to U.S. business hours
Hands-on experience with Pantomath or a comparable data observability platform such as Monte Carlo or Bigeye
Familiarity with Databricks, Snowflake, Azure, or AWS
Proficiency in SQL for incident investigation and root cause analysis
Working knowledge of Airflow, dbt, Delta Live Tables, or similar orchestration tools
Experience with ServiceNow, Jira, or similar incident management and ticketing tools
Familiarity with ITIL incident management principles and SLA-driven escalation models
Experience in professional services, accounting, audit, tax, or advisory environments
Prior experience in a Network Operations Center, Security Operations Center, or data operations center
Familiarity with data governance and data quality frameworks
Experience supporting offshore or globally distributed delivery teams
Exposure to AI/ML pipeline monitoring or RAG system observability

What the Team is Saying

Wipfli Compensation & Benefits Highlights

Leave & Time Off Breadth — Flexible Time Off (FTO) and a broad paid‑holiday schedule are prominently featured in employer‑verified materials.
Retirement Support — A 401(k) with company match plus a profit‑sharing component appears in recent postings, strengthening long‑term savings beyond a match alone.
Parental & Family Support — Paid parental/family care leave and family‑formation benefits (fertility, surrogacy, and adoption) are explicitly promoted on the careers site.

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The Company

HQ: Milwaukee, WI

2,900 Employees

Year Founded: 1930

What We Do

Wipfli is a leading national advisory and accounting firm with nearly 100 years of serving ambitious middle-market organizations. We understand our clients' unique challenges and help them succeed on their terms through assurance, tax, advisory, outsourcing and technology services. With 2,900+ associates and global alliances, we combine national capabilities with local relationships. "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.

Why Work With Us

At Wipfli, people count. Our people are core to everything we do — the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. And we seek feedback openly, from all.