Analyst, Customer Quality

Posted 8 Hours Ago
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Malaysia
Senior level
Artificial Intelligence • Internet of Things
The Role
The Analyst, Customer Quality will support the global Customer Quality Engineering team by managing data extraction, analysis, and administrative tasks. Responsibilities include generating reports, assisting with product investigations, ensuring compliance with quality standards, and identifying workflow improvements.
Summary Generated by Built In

Job Title:

Analyst, Customer Quality

Job Description:

As an Analyst, Customer Quality, you will support the global Customer Quality Engineering (CQE) team by handling various administrative tasks, data retrieval, and analysis. Your role is pivotal in enabling CQE to perform in-depth investigations and provide solutions that meet customer quality requirements.

Role: Analyst, Customer Quality

As an Analyst, Customer Quality, you will support the global Customer Quality Engineering (CQE) team by handling various administrative tasks, data retrieval, and analysis. Your role is pivotal in enabling CQE to perform in-depth investigations and provide solutions that meet customer quality requirements.

Primary Duties & Responsibilities

  • Extract and consolidate Level 1 OCAP data into standard templates, ensuring timely submission to the CQE.

  • Gather initial product investigation data and information, assisting CQE in completing comprehensive OCAP reports.

  • Support CQE in executing quality notification (QN) administrative tasks.

  • Generate periodic base SPC/PCS reports based on customer requirements.

  • Assist CQE in data extraction, analysis, report preparation, and project follow-up.

  • Validate Certificates of Analysis (COA) as needed.

  • Perform other assigned tasks or duties as directed by Customer Quality Management.

  • Identify and propose efficiency improvements in quality analyst workflows.

  • Ensure compliance with organizational protocols, including safety, quality standards (ISO), SOPs, and Entegris Quality Operating Systems.

Key Accountabilities

  • Deliver timely and accurate data and reports to support customer quality initiatives.

  • Ensure efficient and effective execution of assigned tasks.

Position Requirements

  • Bachelor's degree in Computer Science, Science, Mathematics, Business, or a related field.

  • Minimum 5 years of experience in data extraction, analysis, and reporting. Additional experience in manufacturing or quality control is a plus.

  • Proficiency in data extraction, analysis, and reporting.

  • Experience in a manufacturing or quality control environment is an advantage.

  • Proficiency in Microsoft Office applications (Excel, PowerPoint, etc.).

  • Understanding of manufacturing processes and quality control.

  • Basic knowledge of SPC (Statistical Process Control).

  • Familiarity with general quality systems (e.g., ISO standards).

Skills:

  • Strong analytical and data interpretation skills.

  • Effective communication skills (spoken and written), with proficiency in English.

  • Strong interpersonal skills for cross-regional collaboration.

Personal Attributes:

  • Dedicated, proactive, and detail-oriented.

  • Open to feedback and eager to learn new skills.

  • Confident in presenting ideas and collaborating with others.

  • Positive, team-oriented mindset.

  • Able to multitask and work independently with minimal supervision.

Top Skills

Computer Science
The Company
HQ: Billerica, MA
5,786 Employees
On-site Workplace

What We Do

Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.

Every day, and for more than 50 years, Entegris’ singular mission has been to help customers utilize our advanced science-based solutions to support demand drivers; to innovate faster and more efficiently; and ultimately to transform the world. Through the power of our solutions and technology expertise, Entegris provides customers with innovative, science-based solutions to their toughest technology challenges.

Headquartered in Billerica, Massachusetts, Entegris employs approximately 5,800 people worldwide, with roughly half employed in Asia-Pacific or Europe.

With research and development, customer service, analytical labs, and manufacturing in Asia-Pacific, North America and Europe, Entegris supports customers around the globe as they take technology to the next level.

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