Who We Are
Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.
We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.
What We're Looking For
The Analyst, Customer Experience plays a key role in the partner lifecycle within our fintech banking ecosystem. This position is responsible for ensuring new partners are thoroughly vetted, properly integrated, and fully compliant with all internal policies and external regulatory standards before activation.
You’ll collaborate cross-functionally with Compliance, Risk, Product, and Business Development to support the seamless onboarding of fintech partners, driving accuracy, timeliness, and a best-in-class partner experience.
Responsibilities:
- Manage the end-to-end onboarding process for new fintech partners, ensuring all documentation and due diligence requirements are completed accurately and on schedule.
- Conduct KYC/KYB, OFAC, and AML screenings, as well as business model reviews to ensure compliance with regulatory and internal policy requirements.
- Work closely with Compliance, Risk, Legal, and Relationship Management teams to resolve issues or escalate potential red flags.
- Validate partner documentation such as formation certificates, ownership structure, EIN verification, and financial statements.
- Enter and track onboarding progress in workflow tools such as Archer, JIRA, or ServiceNow, maintaining a clean and auditable data trail.
- Support the development and maintenance of onboarding dashboards and reports to monitor SLA adherence and key performance metrics.
- Identify opportunities to streamline onboarding workflows, improve partner experience, and reduce operational friction.
- Assist with internal and external audits by preparing documentation, testing procedures, and supporting findings remediation.
Qualifications:
- Bachelor’s degree in Business, Finance, Economics, or a related field (or equivalent experience).
- 1+ years of experience in banking, fintech, risk operations, or partner/ customer onboarding.
- Solid understanding of financial regulatory frameworks (e.g., BSA/AML, OFAC, UDAAP) and their application to partner onboarding.
- Experience working with marketplace or embedded banking models preferred.
- Proficiency in Excel, Google Sheets, and workflow tools (e.g., Archer, Salesforce, JIRA, ServiceNow).
- Excellent attention to detail, analytical thinking, and communication skills.
- Comfortable in a fast-paced, evolving fintech environment with multiple priorities.
Attributes:
- A self-starter who thrives in a collaborative, problem-solving environment.
- Someone who possesses a customer first mindset with a proactive “get it done” attitude- ready to assist whenever necessary, including after hours or on holidays or weekends if need be to ensure the customers' needs are met with empathy and excellence.
- A process-minded thinker with a passion for risk management and operational excellence.
- Someone who values precision, consistency, and regulatory integrity.
- A team player eager to learn, adapt, and grow within a high impact fintech function.
#LI-JG1 #LI-Hybrid #LI-Onsite
Salary Range: $80,000.00 - $90,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
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What We Do
Cross River provides technology infrastructure powering the future of financial services. Leveraging a proprietary real-time banking core, Cross River delivers innovative and scalable embedded payments, cards, lending, and crypto solutions to millions of consumers and businesses. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. Member FDIC.
