Analyst, Commercial Operations

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Analyst on the Commercial Operations Department has the responsibility of the resolution and troubleshooting of the different operational issues that requires day to day routine processing for tasks related to the Channel Operations (CHOPs) and/or Commercial Contracts Processes.  This person will have an important interaction with different groups to complete their tasks as well as an impact on important Financial and Operational processes. The Department Analyst will be responsible for performing and driving analysis and supporting decisions for several tasks under their scope. The analyst will be a main contact within the team thru mid and high-level managers depending on the situation using different means of communication. This position is expected to drive improvement on the processes as well as efficiencies.

The Department analyst is responsible for performing many tasks for the Medical Products Division.  This position is responsible for performing and driving analysis and supporting decisions for several tasks under the US Hospital Products Division, solving complex requests received through different sources (i.e. but not limited to emails, mailboxes, Price Activations tools, SharePoint). Works collaboratively with the Sales, Contracts Management Team, Customer Service, Customer Master, Supply Chain. He/she is required as one of the main contacts within the team thru mid and high-level managers depending on the situation using different means of communication. Will assume the incremental workload for the Vizient and Premier Resign, Alt Sides incremental and process improvement initiatives.

The person in this position needs to have enough knowledge of the Commercial Operations policies to answer all the inquiries under his/her responsibility. It is a requirement that the person must be organized, proactive, analytical and be able to work under pressure. Needs to have passion for operational productive work in a high-performance environment. The Analyst Department must be proactive and organized, have functional and operational skills to develop an outstanding operational and analytic performance. She/he needs to have passion for productive work in a high-performance environment. The individual should have strong passion to innovate, eagerness to learn and being Team-minded oriented.

• Process the monthly and daily activities via Calendar to ensure compliance with established SLAs.
• Main contact on contract standard process analyzing different contractual terms based on customer’s commitments with Baxter, setting up those within the BAM and JDE systems.
• Main contact on Vaporizer failure process, RMA and Exhibits as per request analyzing different terms.
• Responsible for the verbal contract’s annual maintenance.
• Support on Product Launches, Resigns, etc.
• Analyze and process any Price Increase, Price expirations critical to support Baxter’s strategy based on different business unit sales.
• Payments of incentives/rebates as per volume if required.
• Support and Creation of Agreements/Amendments for different customers
• Creation and Maintenance of SOPs
• Contact on escalated issues within the team and resolution supporter.        
• Main contact on eventual corporate audit requests.
• One over one approval in BAM for all process.
• Contracts supervisor backup and project initiatives supporter.
• Analyze, research, make recommendations and implement solutions of business issues and opportunities, along with the US analysts, supervisors and managers      
• Collaborator on quality assurance contracts processes, provide feedback improvements within the team.
• Alt side incremental volume
• Vizient and Premier resign
• Process improvement ideas

• Bachelor’s degree on Business Administration or a similar field
• 2+ years of experience in contracts (commercial) in a GBS center, AP, T&E, commercial
• Demonstration of key finance competencies and qualifications
• Fully bilingual (English / Spanish) as a requirement. B2 required.
• Excel proficiency (Intermediate/Advanced)
• Experience in AS400, ERP (JDE Oracle Version)
• Strong analytical and problem-solving skills
• Customer Focus
• Collaboration and Teamwork
• Strong attention to detail skills

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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