FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description:Value Proposition
Be at the Forefront Client Advisory Services (CAS): who are passionate about banking Operations, KYC, Onboarding, QC.
FCI is seeking an Analyst - Client Advisory Services to perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GCC.
Job Details
- Position Title: Analyst - Client Advisory Services
- Career Level: P1
- Job Category: Associate
- Role Type: Hybrid
- Job Location: Bangalore
About the Team:
The Client Advisory Services team which is a part of the Enterprise Operations team at First Citizens India (FCI) is hiring a full-time Senior Manager KYC to drive the bank’s KYC & Banking operations processes including Onboarding and/or Quality control. This role is also intended to drive the standardization of KYC practices at First Citizens Bank across all regions.
Impact
FCI is seeking an Analyst - Client Advisory Services to perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GCC.
Key Deliverables
Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions
Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client’s experience and ensure all information is accurate before onboarding the client.
Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role.
Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency.
Play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations.
Share joint accountability with one’s direct manager for goal development, training initiatives, and partner feedback.
Skills and Qualification
Functional Skills:
Thoroughly understand & exhibit intelligent use of various system tools and procedures.
Proactively highlight threats & compliance issues to the management in a timely manner.
Successfully meet tight SLAs as required by the operational management requirements.
Provide operational support to clients & business partners consistent with bank’s policies & procedures.
Technical Skills:
Excellent oral and written communication skills
Good understanding of the standard AML/KYC practices followed globally
Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks.
Providing operational support to clients & business partners consistent with bank policy & procedures
Solid understanding of Bank products, regulations, department processes & procedures
Relationships & Collaboration
Reports to: Manager or Sr Manager
Partners: SME, Leads and cross-functional teams.
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
Skills Required
- Thorough understanding and intelligent use of various system tools and procedures
- Excellent oral and written communication skills
- Good understanding of standard AML/KYC practices followed globally
- Experience maintaining CIF records and performing end-to-end KYC, onboarding and QC checks
- Solid understanding of bank products, regulations, and departmental processes and procedures
- Ability to meet tight SLAs and provide operational support to clients and business partners
- Proactively identify and escalate compliance threats and issues to management
Silicon Valley Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Silicon Valley Bank and has not been reviewed or approved by Silicon Valley Bank.
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Healthcare Strength — Medical, dental, and vision coverage are broad, complemented by mental health resources, healthcare advocacy, and wellness programs. Multiple plan options and added programs (e.g., digital health and well-being services) indicate depth in healthcare support.
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Retirement Support — Retirement programs include a matched 401(k) and additional savings vehicles such as ESOP and ESPP. Match levels and potential discretionary contributions signal strong employer support for long-term savings.
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Parental & Family Support — Parental leave provides up to 12 weeks at full base pay for birth or adoption. Family support extends to back-up care, special needs assistance, college coaching, and inclusive family-building benefits like fertility, adoption, and surrogacy support.
Silicon Valley Bank Insights
What We Do
Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world’s most innovative companies and investors. SVB provides commercial and private banking to individuals and companies in the technology, life science and healthcare, private equity, venture capital and premium wine industries. SVB operates in centers of innovation throughout the United States, serving the unique needs of its dynamic clients with deep sector expertise, insights and connections. SVB's parent company, First Citizens Bancshares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. First Citizens Bank, Member FDIC. Learn more at svb.com.
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