Develops, supports, and sustains IT solutions to address business needs and operational issues for Japan business users across Supply Chain, Quality, and Customer Service functions, enabling efficient business processes, effective system usage, and user adoption. The role works closely with Japan stakeholders and regional/global IT teams to translate business requirements, support system operations, and ensure stable and compliant IT solutions.
How you will make an impact:
• Perform root cause analysis and troubleshoot business systems, interfaces, and configurations, including testing and investigation of data integrity and accuracy
• Assess business needs within assigned functional areas and identify opportunities for process improvement or automation; develop and propose technology solution options in collaboration with regional and global IT teams
• Support the design and configuration of systems to enable required features, integrations, and reporting, including coordination, testing, and validation activities
• Develop business requirements and functional specifications for system enhancements and reports
• Document functional and supporting design information required for system implementation and changes
• Provide end‑user training and support to improve system understanding, proficiency, and adoption
• Act as a key liaison between Japan business users, local vendors, and regional/global IT teams to ensure timely issue resolution and effective communication
• Provide onsite IT support at the warehouse on a periodic or as‑needed basis to support business operations, including hands‑on assistance during incidents, changes, or critical activities
• Support and coordinate troubleshooting of warehouse devices and peripherals such as label printers, barcode scanners, handheld devices, and related equipment
What you’ll need (Required):
• Bachelor’s Degree in Computer Science or a related field with 4 years of experience in a Business Systems Analyst role or relevant IT/business systems experience, or
• Master’s Degree (or equivalent) in Computer Science or a related field with 2 years of relevant experience
What else we look for (Preferred):
• Strong ability to work effectively across different cultures and nationalities
• Strong analytical and logical problem‑solving skills
• Strong interpersonal, written, and verbal communication skills
• Ability to develop, maintain, and communicate clear business and technical documentation
• Demonstrated sound judgment, initiative, flexibility, and attention to detail
• Ability to manage multiple tasks with minimal supervision in a dynamic environment
• Ability to adapt to new technologies and evolving business needs
• Experience supporting system interfaces and integrations across multiple applications
• Experience working in complex, matrixed, and global business environments
• Experience managing or supporting small IT projects
• Working knowledge of enterprise systems such as ERP, WMS, PLM, CRM, and QMS (e.g., JDE, SAP, Salesforce); broader enterprise system exposure is a plus
• Experience interacting with SaaS platforms and coordinating with external vendors
• Proficiency in Microsoft Office applications
• Working proficiency in English to collaborate with regional and global IT teams; Japanese fluency required
• Knowledge of GxP / Good Documentation Practices and FDA software validation guidelines is preferred
• Willingness and ability to provide onsite warehouse support and hands‑on device assistance when business needs require
• Adhere to all company rules and requirements, including Environmental Health & Safety standards, and take appropriate measures to protect people, data, and the environment
Skills Required
- Bachelor's Degree in Computer Science or a related field
- 4 years of experience in a Business Systems Analyst role or relevant IT/business systems experience
- Master's Degree (or equivalent) in Computer Science or a related field with 2 years of relevant experience
- Proficiency in Microsoft Office applications
Edwards Lifesciences Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Edwards Lifesciences and has not been reviewed or approved by Edwards Lifesciences.
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Retirement Support — Retirement programs include a 401(k) match complemented by a separate profit‑sharing contribution. These elements add meaningful long‑term value to total compensation.
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Equity Value & Accessibility — An employee stock purchase plan with a discount and look‑back feature, alongside stock awards for eligible roles, provides notable upside. Program expansions indicate continued accessibility.
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Leave & Time Off Breadth — Time‑off policies include generous PTO, company holidays, and a year‑end holiday shutdown. These offerings enhance work‑life support when available at the site.
Edwards Lifesciences Insights
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more. Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today. Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives. Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life. For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
