Your Opportunity as the Analyst, IS Business Analysis – Marketing Operations
The Analyst, IS Business Analysis - Marketing Operations serves as an entry-level hybrid Business Analyst and technical operations resource supporting the Marketing Operations & Information Systems team. This role partners with business stakeholders and IS team members to support automated processes, integrations, and SaaS platforms, while assisting with requirements gathering and solution support.
Working under guidance, this role contributes to both project and run-model activities, helping ensure solutions are stable, supported, and aligned with business needs. The position requires strong communication, a customer service mindset, attention to detail, and a willingness to learn technical systems and business processes.
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Support the Run ModelSupport day-to-day operations of automations, integrations, and SaaS platforms
Participate in support activities including incident triage, ticket resolution, and business support requests
Follow established prioritization and escalation processes when handling support issues
Assist in maintaining service stability by identifying issues and escalating risks appropriately
Contribute to reducing recurring issues through documentation and continuous improvement
Maintain and update Standard Operating Procedures (SOPs) and knowledge base content
Partner with senior analysts and stakeholders to gather and document business and functional requirements
Support creation of deliverables such as process flows, requirements documentation, and test cases
Help translate business needs into clearly defined requirements for technical teams
Participate in testing efforts, including executing test cases and documenting results
Assist with small enhancements or project workstreams under guidance
Provide operational and functional support across SaaS tools and integrations including things like SnapLogic, Power Automate, Copilot Agent Development and prompt engineering, etc.
Work with technical team members to troubleshoot and resolve system issues
Assist in basic configuration, monitoring, and validation of integrations and automation workflows
Escalate complex issues to senior team members or vendors when appropriate
Learn platform capabilities, data flows, and integration dependencies
Identify opportunities to reduce complexity, standardize processes, and improve system reliability
Suggest improvements based on recurring support issues or inefficiencies
Contribute to automation and process optimization efforts where possible
Participate in retrospectives or team discussions to capture learnings and improve outcomes
Develop working relationships with business stakeholders and IS team members
Seek to understand business processes, systems, and data flows
Provide responsive, customer-focused support to end users
Actively seek guidance and feedback to improve performance and skills
What we are looking for:
Minimum Requirements:
Exposure to business, technology, or analytics through education, internship, or early career experience
Familiarity with documenting processes, requirements, or technical workflows
Demonstrated ability to learn new tools, systems, or technologies
Communicate clearly with both technical and non-technical audiences
Follow defined processes while identifying opportunities for improvement
Manage multiple tasks with direction and guidance
Troubleshoot basic issues and escalate appropriately
Work effectively in a team-oriented environment
Curious and eager to learn new systems, tools, and business processes
Strong customer service mindset with ownership of work
Detail-oriented and committed to delivering quality outputs
Proactive in asking questions and seeking guidance
Collaborative and values strong working relationships
Additional skills and experience that we think would make someone successful in this role (not required):
Experience working with data, systems or SaaS platforms
Experience with SnapLogic
Some development experience
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
Stay connected with us on LinkedIn®
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.
Skills Required
- Exposure to business, technology, or analytics through education, internship, or early career experience
- Familiarity with documenting processes, requirements, or technical workflows
- Demonstrated ability to learn new tools, systems, or technologies
- Communicate clearly with both technical and non-technical audiences
- Follow defined processes while identifying opportunities for improvement
- Manage multiple tasks with direction and guidance
- Troubleshoot basic issues and escalate appropriately
- Work effectively in a team-oriented environment
- Curious and eager to learn new systems, tools, and business processes
- Strong customer service mindset with ownership of work
- Detail-oriented and committed to delivering quality outputs
- Proactive in asking questions and seeking guidance
- Collaborative and values strong working relationships
- Experience working with data, systems or SaaS platforms
- Experience with SnapLogic
- Some development experience
The J.M. Smucker Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The J.M. Smucker Co. and has not been reviewed or approved by The J.M. Smucker Co..
-
Retirement Support — Retirement programs are described as strong, with a company 401(k) match, immediate vesting in some materials, and access to an Employee Stock Purchase Plan. These elements contribute to a favorable view of total compensation value.
-
Parental & Family Support — Paid parental leave for all parents and on-site childcare at key locations signal a family-forward approach. Additional supports such as adoption assistance and pet-related leave reinforce this emphasis.
-
Leave & Time Off Breadth — Paid time off, seasonal compressed schedules, and flexibility options are highlighted across materials. The ability to start with substantial PTO and buy additional time enhances perceived time-off breadth.
The J.M. Smucker Co. Insights
What We Do
Each generation of consumers leaves their mark on culture by establishing new expectations for food and the companies that make it. At The J.M. Smucker Co., it is our privilege to be at the heart of this dynamic with a portfolio that appeals to each generation of people and pets with products found in 90 percent of U.S. homes and countless restaurants. This includes a mix of iconic brands consumers have always loved such as Folgers®, Jif® and Milk-Bone® and new favorites like Café Bustelo®, Smucker’s® Uncrustables® and Rachael Ray® Nutrish®. By continuing to immerse ourselves in consumer and pet parent preferences for food, how it’s purchased and how the companies that make it should operate, we will maintain the important role we play in their lives. This will allow us to continue growing our business and the positive impact we have on all of those who count on us.
