At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.
Polaris, a global powersports leader, is looking for an experienced Applications Support Analyst to support our various systems being used globally by many teams across the organization.
As an Applications Support Analyst at Polaris, you will play a crucial role in the maintenance and operation of critical business applications. Your primary responsibilities will include ensuring the smooth functioning of applications, responding to user inquiries, troubleshooting issues, and collaborating with cross-functional teams to resolve technical issues.
ESSENTIAL DUTIES & RESPONSIBILITIES :
Support
- Provide functional and technical support for our Customer and Dealer facing systems such as the Polaris Dealer Extranet, D365 CRM, Public Websites and other related systems
- Support custom IBMi functions that support the above systems and any integrations with the IBMi systems.
- Resolve support tickets in a timely manner or escalate to the appropriate team, if the issues cannot be resolved in a timely manner.
- Create support documentation as required to ensure quick resolution for common issues and support continuity.
- Analyze complex issues using both knowledge of the business rules and data. Provide details to the Software Engineering and Product Management teams based on that analysis to identify potential solutions.
Collaboration
- Work closely with Software Engineering and Product Management teams to ensure that recurring issues are added to their backlogs for permanent resolution/mitigation.
- Keep up-to date on upcoming changes that will impact the team’s daily support.
- Share knowledge/learnings with the team to support continuous team growth.
- Act as an escalation point for the L1 Service Desk team for critical issues covered under the team’s scope of support.
QUALIFICATIONS:
- Bachelor’s degree in Information Technology/Computer Science or similar degree
- At least 3 years of experience of Applications/Service Desk support
- Knowledge of ERP/CRM systems and general IT principles
- Experience using SQL required
- Experience with working in a Matrix organization with Global teams preferred
- Ability to effectively prioritize and execute tasks while under pressure
- Strong communication skills as well as structured, analytical thinking and acting
- Excellent general technology troubleshooting skills
- Prior experience using ServiceNow ITSM system in an IT support role preferred
- Prior experience working in MS D365 CRM preferred.
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!
About Polaris India
As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.
Polaris India Private Limited is one of the Polaris group subsidiary companies incorporated on 18th Feb 2011. We launched our flagship products including All-Terrain Vehicles (ATVs), Polaris RANGER: RZR® side - by - side and Snowmobiles in India in August 2011. Through our selected product range, we are creating a whole new culture of Off-Road adventure in India. Polaris India has a strong network of 10 dealerships and state of the art Polaris Experience Zones (Off-Road Tracks) to take the off-road riding culture way ahead. We are committed to creating a dynamic work environment where talent thrives, and bold ideas come to life. Join Polaris India, where passion meets innovation! We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. www.polaris.com
How We Hire
Polaris India Private Limited is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions, or privileges of employment on account of race, age, color, sex, national origin, physical or mental disability, or religion or otherwise as may be prohibited by law.
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What We Do
Since 1954, Polaris has proudly defined, re-defined and then raised the bar again for the powersports industry. It is reflected in the innovation we bring to the products we design and experiences we create for all those who play, work and THINK OUTSIDE
