At HSA Bank, we're working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
Major Duties and Responsibilities
- Respond to, identify, and troubleshoot application-related issues to their full resolution.
- Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.
- Become familiar with the organization's operational processes and how they interact and leverage applications.
- Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
- Monitor application-related jobs, processes and performance using available tools, application log databases, and the feedback of internal stakeholders.
- Work collaboratively within the scrum teams, IT department and internal operations teams.
- Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
- Constantly seek ways to improve processes and reduce manual operations.
- Utilize programming skills to solve tech debt items.
- Availability in the team's on-call rotation in the event of production issues after business hours.
Education, Experience, and Skills
- Bachelor's Degree in related field required.
- 4+ years of professional IT experience.
- Solid understanding of current/planned system service levels and disaster recovery procedures.
- Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.
- Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).
- Experience with ServiceNow and production support process.
- Development experience with MS SQL query.
- Experience with PowerShell.
- Experience with C#.
- Excellent communication skills.
Plus:
- Experience with SSIS.
- Experience with .NET API.
- Experience in AWS environment.
- Familiar with Confluence and Jira.
- Knowledge of Agile/scrum.
The estimated salary range for this position is $65,000 to $75,000. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
What We Do
Since 1997, HSA Bank has been leading the way to a healthy financial future for our clients and members. HSA Bank uses technology and innovation to simplify the health account experience while offering reliable and responsive support to our business partners and members. This commitment to leadership has propelled us to become one of the nation's largest providers of Health Savings Accounts (HSAs) with $7 billion in assets under administration. We also offer Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits (Mass Transit & Parking).
Headquartered in Wisconsin, HSA Bank is a division of Webster Bank, N.A., member FDIC. Webster Financial Corporation (NYSE: WBS) is the holding company for Webster Bank, N.A.
