Analyst, Account Recovery Management

Analyst I, Account Recovery Management

Bogota, Colombia

Hybrid / Remote

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

In your role as Analyst, you will identify and process both ACH and Transaction rejects. You will be responsible for reviewing accounts to validate and update merchant banking information. As part of daily tasks you will also update internal tracking, create reporting, notify merchants of rejects, fix reject issues, place merchants on hold, monitor hold accounts and resubmit rejects to get funds.

Main Duties / Responsibilities

· Identifying rejects using back-end reporting and settlement systems (e.g. e-connections and Green screens)

· Placing merchants on hold and monitoring hold accounts

· Updating multiple Internal CRM and tracking databases when rejects are reprocessed

· Creating reports using Excel

· Communicating with merchants

· Fixing rejects and resubmitting to get funds, requiring detail oriented and logical reasoning

· Updating bank account information

· Any other tasks as assigned

Qualifications (Skills/Experience)

· Minimum 1 year experience within Credit Card processing industry, banking experience is a plus (preferably ACH)

· Good practical knowledge of Excel and MS Access

· Customer service experience

· Sound judgment, strong problem solving and analytical skills

· Excellent written and verbal communication skills in English and French (a must)

· Resourceful person who can take initiative

· Ability to work in a fast paced growing environment

Working Language

· English (written and spoken) is the language used 99% of the time, as work colleagues and clientele are both geographically dispersed within and outside of Quebec.

· Internal communications between colleagues occur in English or in French, depending on the parties involved. Strategic suppliers are located outside of Quebec.

· A basic knowledge of French is required for any position located within Quebec. English is required for this position, as it could report to someone outside of Quebec, and requires frequent out of province communications.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.