We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Overview
As an Account Manager, you will serve as a trusted partner to assigned clients, supporting account retention, customer satisfaction, and revenue growth. This role is responsible for managing client relationships, analyzing performance metrics, identifying opportunities for improvement, and collaborating with internal partners to deliver exceptional service and results.
Key Responsibilities
- Develop and execute account strategies that drive client satisfaction, retention, and long-term business growth.
- Build strong, consultative relationships with clients and serve as a primary point of contact for day-to-day account needs.
- Analyze performance data, utilization trends, and key business metrics to identify opportunities, mitigate risks, and recommend solutions.
- Conduct regular client meetings, business reviews, and strategic discussions to align on goals, performance, and future opportunities.
- Collaborate with cross-functional teams including operations, product, implementation, clinical, and service partners to resolve issues and achieve client objectives.
- Support the contract renewal process, including preparation, coordination, negotiations, and execution of renewal activities.
- Proactively identify opportunities to expand services, enhance client value, and strengthen overall account performance.
- Monitor client satisfaction and take ownership of escalating and resolving concerns in a timely manner.
- Maintain accurate account documentation, reporting, and client communications.
- Contribute to team initiatives, best practice sharing, process improvement efforts, and a collaborative team environment.
Required Qualifications
- 2+ years of experience in account management, client services, customer success, sales support, healthcare administration, or a related field.
- Strong relationship-building and customer service skills.
- Proven analytical, problem-solving, and decision-making abilities.
- Excellent verbal and written communication skills.
Preferred Qualifications
- Experience managing client relationships in healthcare, pharmacy benefit management (PBM), health insurance, or a related industry.
- Experience participating in business reviews, account planning, or client retention initiatives.
- Demonstrated ability to collaborate effectively across multiple teams and stakeholders.
Education
- Bachelor's degree preferred, or equivalent combination of education and relevant work experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 2+ years of experience in account management, client services, customer success, sales support, healthcare administration, or a related field
- Strong relationship-building and customer service skills
- Proven analytical, problem-solving, and decision-making abilities
- Excellent verbal and written communication skills
- Experience managing client relationships in healthcare, pharmacy benefit management, health insurance, or a related industry
- Experience participating in business reviews, account planning, or client retention initiatives
- Ability to collaborate effectively across multiple teams and stakeholders
- Bachelor's degree or equivalent combination of education and relevant work experience
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
-
Healthcare Strength — Health coverage is described as broad and robust, spanning medical, dental, vision, prescription, life, and disability insurance. Access to no-cost preventive care through MinuteClinic and virtual medical services further enhances the package.
-
Wellbeing & Lifestyle Benefits — Wellness and education resources stand out, including tuition assistance, confidential counseling with generous session limits, virtual mental-health care, fitness programs, financial coaching, and employee discounts. Backup-care support and other lifestyle discounts add everyday value.
-
Parental & Family Support — Family-oriented programs such as paid parental leave, adoption and surrogacy assistance, doula support, caregiving resources, and backup care are highlighted. These offerings indicate meaningful support for different life stages.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
