We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Thank you for your interest in furthering your career with CVS Health. This site is dedicated to hosting all CVS Health openings across the enterprise, and is only available to our internal colleagues. Here you can search openings, maintain your internal candidate profile, upload resumes, and set up a search agent for newly posted jobs that match your search criteria.
We encourage you to discuss your career goals and interest in a new role with your leader. Should you be considered for a new role, a notification will be sent to your current leader during the selection process.
Note: If you are a contractor or external consultant and have reached this page, please logout of this internal employee Career Site and apply via the CVS Careers Page.
Position Summary
As an Account Manager, you are considered the clients main point of contact and are responsible for overseeing all their day-to-day PBM operations. Account Managers act as the liaison between clients and cross-functional internal teams and are responsible for ensuring timely/successful delivery of client requests. Excellent communication skills are required to ensure we understand our client’s needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders.
Additionally, Account Managers are expected to demonstrate a high-level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions.
This will include managing the resolution status of routine to complex requests related to our clients' business requirements; including but not limited to:
- Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
- Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome.
- Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
- Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.
Note: In the role, you must be able to travel up to 20%. Travel may require, but is not limited; to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company.
Required Qualifications
- 4 years of experience in a client services-based environment or previous account management experience
- Excellent organizational skills
- Excellent verbal and written interpersonal communication skills
- Strong problem solving and critical thinking skills
- Able to be on camera for meetings with reliable attendance
Preferred Qualifications
- Prior Healthcare experience managing insurance, healthcare, or benefit accounts
- Experience with Medicaid, Commercial, and/or Medicare Part D Plans
Education
Bachelor’s Degree or equivalent work experience required
Anticipated Weekly Hours
40
Job Grade
107
Pay Range
The typical pay range for this role is:
$43,888.00 - $102,081.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
For more information on benefits for which you would be eligible, visit Colleague Zone and Go to My Apps > View All > Benefit Moments.
We anticipate the application window for this opening will close on: 11/13/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Privacy Policy
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 4 years of experience in a client services-based environment or previous account management experience
- Excellent organizational skills
- Excellent verbal and written interpersonal communication skills
- Strong problem-solving and critical-thinking skills
- Ability to be on camera for meetings with reliable attendance
- Bachelor's degree or equivalent work experience
- Prior healthcare experience managing insurance, healthcare, or benefit accounts
- Experience with Medicaid, Commercial, and/or Medicare Part D plans
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
-
Healthcare Strength — Health coverage is described as broad and robust, spanning medical, dental, vision, prescription, life, and disability insurance. Access to no-cost preventive care through MinuteClinic and virtual medical services further enhances the package.
-
Wellbeing & Lifestyle Benefits — Wellness and education resources stand out, including tuition assistance, confidential counseling with generous session limits, virtual mental-health care, fitness programs, financial coaching, and employee discounts. Backup-care support and other lifestyle discounts add everyday value.
-
Parental & Family Support — Family-oriented programs such as paid parental leave, adoption and surrogacy assistance, doula support, caregiving resources, and backup care are highlighted. These offerings indicate meaningful support for different life stages.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
