Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Summary of Job Responsibilities:
• Monitoring of service delivery processes to ensure compliance with contractual SLAs and KPIs
• Managing escalations in accordance with established communication protocols and ensuring timely resolution or handoff to L2/L3 support teams
• Coordinate new customer onboarding process with Operations team
• Perform root cause analysis for recurring tickets and implement preventative measures
• Facilitate customer performance reviews and recommend improvements
• Act as subject matter expert in one or more technical areas and provide guidance to internal teams and customers
Summary of Job Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent work experience)
• At least 5 years of relevant work experience
• Strong understanding of ITIL processes and ITSM tools
• Experience managing cross-functional teams and stakeholders
• Excellent verbal and written communication skills in English
• Analytical thinking and problem solving skills
• Ability to work under pressure and meet tight deadlines
• Strong organizational skills and attention to detail
Apply now and Vibe with Us!
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards).
True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility.
Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe.
Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
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