While this is a remote opportunity, the selected candidate must be willing to come into the office in Barueri. For that reason, we are looking for candidates within the São Paulo Metropolitan Area.
Can you coordinate schedules in a dynamic environment and communicate the plan effectively?
Work as Installation Success Coordinator with a talented team that embodies Agilent’s service organization's core values: Speed, Focus, Accountability, Uncompromising Integrity, Innovation & Contribution, Trust, Respect & Teamwork.
A successful person in this position will be accountable for scheduling the right resources to meet customer needs, thriving in a dynamic and fast-paced work environment, supporting customers to preparre site for installations, communicating and keeping customers updated on the status of on-site visits, addressing customer issues with prompt attention and exceptional professionalism, behaving in a manner that results in a positive customer experience, keeping accurate and timely records of resource availability and commitments, documenting the handling of each service call accurately and in a timely manner in the service database, demonstrating sound business judgment when prioritizing and managing competing priorities, and interacting with District Managers to understand the service strategy for the district.
Qualifications3-5 years of customer service experience is required to enter this level.
Bachelor's degree on Chemistry or related field.
Advanced English.
Customer-first attitude.
Comfortable adapting to changing technology.
Demonstrates strong planning, coordination, and organizational skills.
Detail-oriented, multitasker who can work with interruptions.
Demonstrates effective interpersonal and cross-functional collaboration skills.
Communicates effectively at all levels of the organization.
Takes ownership, problem solves and drives resolution of each situation.
Has negotiation skills to deal with involved parties and find the best solution balancing customer and business interests.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: Customer ServiceAgilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
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