Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives.
Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website: www.turnerandtownsend.com
Esta é uma oportunidade para um indivíduo dinâmico, inteligente e motivado se juntar à equipe de Suporte do Dynamics 365 em uma empresa com faturamento superior a £2 bilhões e uma taxa de crescimento impressionante, em um momento muito empolgante.
Nossa equipe de Suporte do Dynamics 365 (D365) gerencia nosso sistema D365 Finance & Operations e nossa base global de usuários. Atualmente, temos mais de 9.000 usuários ativos no Reino Unido, Austrália, América do Norte, Oriente Médio, Europa, Ásia e América Latina, e estamos expandindo o produto globalmente.
Os Analistas de Suporte D365 são parte fundamental da equipe de suporte. Eles auxiliam equipes em toda a Turner & Townsend, ajudando usuários em diversos módulos do D365, incluindo gerenciamento e contabilidade de projetos, gestão de despesas, controle de horas e módulos voltados para finanças.
Responsabilidades
- Fornecer suporte aos usuários finais e responder às solicitações registradas em nosso helpdesk D365.
- O Analista de Suporte D365 será responsável por lidar com uma variedade de questões relacionadas a áreas como gerenciamento e configuração de projetos, processo de compras, faturamento de clientes, intercompany e ordens de compra.
- Pesquisar e recomendar soluções para problemas levantados pelos usuários.
- Oferecer treinamentos individuais ou em pequenos grupos para grupos específicos de usuários.
- Reportar e investigar bugs e incidentes.
- Manter e atualizar materiais de treinamento no D365 Hub.
- Apoiar o período de “hyper care” para novas regiões que estão migrando para o D365.
- Executar tarefas administrativas do sistema conforme designadas.
- Apoiar pequenas alterações de configuração no ambiente D365 em produção.
- Testar alterações de configuração aprovadas em ambientes de teste para garantir a prontidão para produção.
- Inglês fluente OBRIGATORIO - Nosso time atende demandas de toda a nossa estrutura institucional.
- Experiência com sistemas ERP, especialmente D365, é um diferencial, mas não essencial.
- Compreensão de sistemas e processos de negócios.
- Boa comunicação, capaz de orientar usuários operacionais sobre como realizar processos no D365.
- Foco no cliente, acostumado a fornecer suporte a usuários e equipes exigentes, incluindo stakeholders seniores.
- Confortável em trabalhar em um ambiente dinâmico e acelerado, demonstrando flexibilidade e atitude proativa.
- Aprendiz rápido – mente analítica, capaz de compreender e detalhar informações.
- Experiência em gerenciamento de projetos e/ou processos de compras é um diferencial.
- Incentivamos ativamente candidaturas de todos os setores da comunidade.
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV’s will be treated as a direct application.
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Please find out more about us at www.turnerandtownsend.com/
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Skills Required
- Fluent English
- Experience with ERP systems
- Understanding of business systems and processes
- Strong communication skills to guide operational users
- Customer-focused support experience, including senior stakeholders
- Comfortable working in a fast-paced, dynamic environment
- Quick learner with analytical mindset
- Experience in project management and/or procurement processes
What We Do
Working in partnership makes it possible to deliver the world’s most impactful projects and programmes. Together with our clients, we turn challenge into opportunity and complexity into success across real estate, infrastructure, energy and natural resources.
