AMS Unit Leader

Description and Requirements
AMS Unit Leader
Location: Virtual, BUT must be commutable to any of the following office locations :

• Oriskany, NY
• Tampa, FL
• Cary, NC
• Aurora, IL
• Bloomfield, CT

CANDIDATES WILL BE REQUIRED TO GO INTO THE OFFICE ONCE A MONTH
Role Value Proposition:
Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We're looking for unique talent with fresh perspectives that can propel innovation. In this role you will investigate group disability claims and makes determination on claims settlement within authorized guidelines
Key Responsibilities:
• Supervises team of claim specialists handling a combination of Absence, ADA and Paid Leaves.
• Manages workflow; screens and distributes work based on skill level.
• Ensures adherence to performance standards, resolves client service issues, and maintains data integrity.
• May review, record, and analyze data to make claims settlement determination.
• Performs other related duties as assigned or required.
• Assists with people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development
Essential Business Experience and Technical Skills:
Required
• 5+ years of Insurance Experience
• Experience with Federal and Statutory paid and unpaid leaves as well as ADA
• Must be able to communicate clearly and effectively, both written and verbal
• High School Diploma
Preferred
• 5+ years of Disability Insurance/ADA/FMLA experience
• Excellent analytical, decision making and problem-solving skills
• Highly self-motivated
• Bachelor's Degree
The salary range for applicants for this position is $55,600.00 - $93,600.00.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$55,600.00 - $93,600.00