Kia ora!
Shape the future of one of New Zealand’s most strategic global travel partnerships. As our Amex GBT Partnership Manager, you will drive commercial growth, strengthen enterprise relationships, and help deliver exceptional travel solutions for corporate customers around the world. If you thrive on building trusted partnerships, influencing at a senior level, and creating measurable business impact, this is your opportunity to make a real difference.
Working within Tandem Travel, you will lead the strategic relationship with American Express Global Business Travel while partnering across Air New Zealand and key external stakeholders. Air New Zealand is consistently recognised as one of New Zealand’s most attractive employers, with a strong reputation for innovation, collaboration, and customer excellence. You will join a high-performing team where your expertise will help unlock new opportunities, strengthen governance, and support long-term commercial success.
About the role
- Lead the strategic partnership with American Express Global Business Travel, driving sustainable revenue growth and long-term commercial success
- Build and strengthen relationships with key Amex GBT stakeholders, enterprise clients, suppliers, and internal business units to maximise partnership opportunities
- Identify and deliver new commercial opportunities that expand the Amex GBT portfolio while enhancing customer satisfaction and profitability
- Monitor performance against agreed commercial targets, including customer satisfaction, service levels, and data quality, providing insights that support business decisions
- Coordinate governance across the Tandem and Amex GBT partnership, ensuring contractual obligations, compliance requirements, and strategic initiatives are successfully delivered
- Provide leadership and coaching support to the Amex GBT Account Managers and Account Support team, fostering a high-performance culture that delivers outstanding client outcomes.
What we’re looking for
- At least five years' experience in strategic account management, commercial partnerships, or business development within travel, aviation, corporate travel, or a related industry
- Demonstrated success managing complex commercial partnerships and enterprise customer portfolios with responsibility for revenue growth and customer retention
- Strong commercial acumen with the ability to develop strategic account plans and identify new business opportunities
- Proven ability to influence senior stakeholders across multiple organisations without direct authority
- Excellent communication, relationship management, and networking skills
- Experience balancing multiple priorities while maintaining high standards of governance, compliance, and customer experience
- A tertiary qualification in sales, marketing, commerce, or a related discipline is desirable.
If you meet the majority of the criteria and are excited by the opportunity, we'd love to hear from you.
What’s in it for you
We want our people to live their best lives and access great benefits that support their lives outside work.
- Generous discounted staff travel for you, your friends, and your whānau
- FlexiLeave, giving you the option to purchase up to four additional weeks of leave each year
- Ongoing learning and development opportunities that support your career growth and help you reach your full potential
- Access to a wide range of employee discounts across travel, accommodation, retail, banking, and more
- Wellbeing support, including Employee Assistance Programme resources, health initiatives, and access to discounted healthcare options.
Ready for take-off?
If you're ready to build strategic partnerships, influence commercial outcomes, and contribute to the success of an iconic New Zealand brand, we'd love to hear from you. Bring your commercial expertise, relationship-building skills, and passion for delivering exceptional customer outcomes, and help shape the future of global corporate travel with Tandem Travel and Air New Zealand.
Applications close Sunday, 26th July
Additional InformationAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
Skills Required
- At least five years' experience in strategic account management, commercial partnerships, or business development within travel, aviation, corporate travel, or a related industry
- Demonstrated success managing complex commercial partnerships and enterprise customer portfolios with responsibility for revenue growth and customer retention
- Strong commercial acumen with the ability to develop strategic account plans and identify new business opportunities
- Proven ability to influence senior stakeholders across multiple organisations without direct authority
- Excellent communication, relationship management, and networking skills
- Experience balancing multiple priorities while maintaining high standards of governance, compliance, and customer experience
- Provide leadership and coaching support to account managers and account support teams
- Tertiary qualification in sales, marketing, commerce, or a related discipline
What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
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