Guided Medicare Solutions is an insurance agency founded in 2004 focused on offering affordable healthcare solutions. By partnering with healthcare providers and community organizations our team has established itself as one of the leading FMO's in the Medicare industry.Job Summary:
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The Member Services Specialist is responsible for assisting Medicare members with inquiries and addressing concerns related to their healthcare coverage. The ideal candidate will have previous experience in a customer service role, with knowledge of healthcare regulations.
Primary Responsibilities:
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Responding to member inquiries via phone, email or chat.
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Providing excellent customer service to members and ensuring a positive experience.
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Reviewing member accounts and resolving billing or coverage issues.
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Educating members about their healthcare benefits and coverage options.
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Participating in training and development sessions to stay up-to-date on healthcare regulations and policies.
Knowledge Skills & Abilities:
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Excellent communication and interpersonal skills.
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The ability to work collaboratively with team members.
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Strong problem-solving skills and attention to detail.
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A commitment to providing exceptional customer service.
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A willingness to learn and stay up-to-date on healthcare regulations and policies.
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Strong communication and problem-solving skills
Education & Experience:
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Associate's degree in a relevant field
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Previous experience in a healthcare or insurance setting preferred
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Familiarity with Medicare and healthcare regulations
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MUST be comfortable taking phone calls
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What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country.
The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country.
In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients.
At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
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