Are you interested in working with communities delivering exceptional experiences? Would you describe yourself as a highly structured individual with fast learning abilities? Are you highly collaborative with a knack for thriving in cross-functional duties? Does the prospect of supporting the development of a large-scale, highly innovative enterprise excite you?
Well, this might just be the job for you!
ABOUT ALX AFRICA
ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa’s digital future. Formerly part of Sand Tech Holdings, we’ve embarked on an independent journey to provide world-class tech skills training and career acceleration programs. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.
With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programs equip learners with the practical skills and knowledge needed to succeed in today’s rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.
ABOUT THE CITY TEAM
Do you enjoy creating something out of nothing? The City Teams are startups within a larger startup. Each City Team is like a standalone business that is blazing a new path for ALX, but is supported by the history, reputation and global network of ALX’s wider ecosystem of companies and initiatives. In pursuit of our mission, we encourage autonomy, creativity, and experimentation. We embrace risks and failure. We seek those that have a beginners’ mindset, are lifelong learners, thrive in uncertain circumstances and uncharted territory, and have a deep passion for youth engagement.
ABOUT THE ROLE
The Learning Community Experience Associate will be responsible for supporting the Learning Community Experience Specialist in executing strategies that help us build and engage with this community of learners. The Learning Community Experience Associate will be responsible for developing and executing an in-person learning community-building roadmap, activating and engaging the community, creating engaging content and events, monitoring and analyzing community feedback to drive continuous improvement, and working with cross-functional teams to build and execute community initiatives.
More specifically your role will include:
- Develop and execute an in-person learning community-building strategy and roadmap that aligns with the organization's mission and values and drives engagement and drive student retention.
- Create engaging content and events that provide in-person learning and cultivate a strong sense of ownership, and foster community engagement and interactions.
- Collaborate with cross-functional teams to develop and execute community initiatives that incorporate the learning community feedback into product development, marketing, and other areas of the organization.
- Monitor and analyze community metrics to identify areas for improvement and growth, and evaluate the success of community programs and initiatives.
- Provide excellent customer service to learners and maintain accurate records of community engagement, initiatives, and feedback.
- Stay up-to-date with industry trends, best practices, and new technologies to continuously improve the community experience.
REQUIREMENTS:.
- A minimum of 2 years of professional experience in any field; experience with project management, events activation and coordination, youth engagement, and community service a plus
- A bachelor’s degree in any field with an excellent academic record
- Experience with experiential learning experiences
- Fluency in English (verbal and written); knowledge of other local languages a plus
- Relationship-driven: highly skilled communicator with a strong customer service focus and desire to do what’s best for our customers at all times
- Attention to detail: to ensure you deliver the best customer experience and promptly follow up on all the information they need
- Experience with data analysis and/or using metrics to inform decision-making and drive continuous improvement
- Excellent communication and presentation skills: you can effectively articulate and communicate ideas both verbally and in writing
- Interpersonal skills: you have a collaborative mindset and can work well with others
- Humility and openness to feedback: you are always looking to learn and have an insatiable curiosity and hunger to grow
- Innovativeness and creativity: you have a tendency to use your imagination to create or introduce something new or different in any situation
Please note that this role is being hired for the ALX entity.
What We Do
Sand Technologies is a global AI solutions company that solves enterprise- and city-wide challenges with advanced Al and data. For the past 10 years, we have designed and deployed AI, data, software and IoT projects in the telecom, utilities, healthcare and insurance industries. Global enterprises trust Sand Technologies to provide the resources they need to close the gap between their current reality and digital future.
