About Unlimit
Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.
Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.
Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.
The APM manager manages executes against KPI’s that measure the objectives of our internal and external stakeholders:
- Net Promoter Score (NPS) of the East Africa merchants (>80%) - they received excellent customer service and are love Unlimit
- Success Transactions Rate (SR) >= 80% for all African based APM’s - Ensure stability and reliability of Unlimit Service
Responsibilities
- Lead end-to-end onboarding and implementation of new merchants in East Africa
- Resolve merchant issues related to APMs and ensure rapid technical support
- Coordinate across APM, Integration, Product, Sales, banks, and processors to streamline delivery
- Support API integrations and pre-sales solutioning for prospective clients
- Define integration requirements, user flows, and acceptance criteria
- Monitor transaction performance, conduct daily testing, and maintain Payment SR targets
- Use data and merchant feedback to improve product health and drive incremental enhancements
- Prioritize integrations, defects, and technical issues based on business impact
- Ensure timely reporting and uninterrupted service performance
- Proactively mitigate outage risks and ensure smooth go-live readiness
Requirement
- Working knowledge of coding languages (Java, PHP, JavaScript, HTML, C/C++, Python, CSS, Perl, Shell)
- Experience with APIs (SOAP, REST), Web Services, XML stack, and CI/CD environments
- Familiarity with WSO2, Linux, Kubernetes (K8S), and database technologies (Oracle, MySQL, MSSQL, Postgres, DB2)
- Minimum 3 years’ experience in Telecommunications Operations in Tanzania
- Understanding of local mobile telecom network architecture
- Strong analytical, problem-solving, and customer query handling skills
- Willingness to work outside standard hours when required
Desirable Qualities
- Good understanding of API design (SOAP/REST), OpenAPI/Swagger, JSON, XML
- Experience with Postman, SoapUI, Swagger, and Agile/Scrum environments
- Familiarity with Azure Boards, Confluence, or JIRA
- Solid grasp of SDLC, product lifecycle, payment integrations, and requirement elicitation
- Strong attention to detail, time management, and self-management
- Effective stakeholder communication and creative problem-solving
❖ Attractive monthly salary paid in line with experience
❖ Full-time: 5/2 (Saturday and Sunday are off)
❖ A modern workplace with all necessary equipment
❖ A team of top international professionals to learn from
❖ Multicultural working environment
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Skills Required
- Working knowledge of coding languages (Java, PHP, JavaScript, HTML, C/C++, Python, CSS, Perl, Shell)
- Experience with APIs (SOAP, REST), Web Services, XML stack, and CI/CD environments
- Familiarity with WSO2, Linux, Kubernetes (K8S), and database technologies (Oracle, MySQL, MSSQL, Postgres, DB2)
- Minimum 3 years' experience in Telecommunications Operations in Tanzania
What We Do
From London to Singapore and from San Francisco to São Paulo, we help businesses enter new markets, explore new industries, and reach new milestones. We are driven by a deep-seated determination to be the best possible partner for our customers – giving you the support you need to capitalize on a world that’s changing at breakneck speed. Our mission is to provide innovators with a convenient and simple financial interface that enables payments to flow freely and invisibly across borders. We offer a wide range of services, including payment gateway, card acquiring, business accounts, card issuing, alternative payment methods, and more. That’s the reason why we are called Unlimit: we provide unlimited growth opportunities for our customers, freeing them from the payment constraints. Unlimit - Borderless Payments
