Alternative Funding Specialist

Job Description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.   

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. 

*This position is location-flexible. Candidates outside of the primary locations listed will be considered. Eastern time zone preferred.

Job Summary

The Support Specialist serves as a primary service and strategic support partner for clients within the employee benefits stop-loss insurance space. This role is responsible for delivering a high level of customer service, supporting Account Executives, and ensuring accurate, timely, and proactive management of stop-loss benefit plans. The Support Specialist plays a critical role in client retention and day-to-day client satisfaction.

Responsibilities

• Serve as a trusted point of contact for clients, both brokers and groups, providing exceptional customer service and timely submission of claims and reporting.
• Support Account Executives in managing client relationships and ongoing service needs.
• Manage the stop-loss work center queue.
• Work with the Wholesure Specialty Placement accounting team to:
  • Ensure timely payment of premium for all clients.
  • Ensure broker commissions are paid timely.
• Liaise with insurance carriers, vendors, and TPAs to ensure issue resolution.
• Maintain accurate client records, documentation, and claim and reporting tracking within agency management.
• Analyze data and provide insights.
• Identify opportunities to improve service processes and enhance the overall client experience.
• Build strong, long-term client, carrier, and TPA relationships through responsiveness, professionalism, and attention to detail.

Requirements

• 2+ years of experience in stop loss insurance, claims administration, MGU, carrier, or TPA environment
• Working knowledge of specific and aggregate stop loss coverage and policy provisions
• Experience coordinating with TPAs, carriers, and broker partners  
• Exceptional customer service and communication skills, both written and verbal.
• High attention to detail with strong organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.  
• Proficiency with benefits administration systems, carrier portals, and CRM tools.

Pay Details:

The base compensation range for this position is $90,000 - $100,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.