Job Description:
The Complaint Handling department creates relevant data that leads to improvement to satisfy the customers’ needs.
The allround Complaint Handling specialist will evaluate each complaint on eligibility, reportability and need for investigation according to established processes following quality standards and applicable regulations.
When an investigation is considered necessary the allround Complaint Handling specialist will initiate and/or perform the investigation according to the working instructions established in order to confirm the complaint, determine the scope and find the root cause.
Information concerning an event that could be reportable or lead to a CAPA and/or Field Action will be forwarded to Competent Authorities, Notified Bodies, Manufacturing Sites, Quality Departments and/or Post Market Surveillance-teams.
Job Requirements:
Critical Knowledge and Qualifications: (what the role holder must know; including any required general or professional qualifications/education)
- Bachelor’s degree or equivalent work experience.
- Knowledge of quality standards within regulated industries.
- Experience in Good Documentation Practises or an equivalent qualification.
Critical Skills/technical know-how: (what the role holder must be able to do)
- Fluency in English, both spoken and written.
- Microsoft Office skills.
- SAP knowledge is a plus.
Critical Experience:
- 1+ years experience in a quality department in Medical Devices and/or other regulated industry.
Experience in Complaint Handling, Vigilance and/or Medical Device Reporting.
Operating Company:
Nobel Biocare
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
What We Do
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio covers a wide range of dentists' clinical needs for diagnosing, treating, and preventing dental conditions, as well as improving the aesthetics of the human smile.
Our differentiated combination of continuous improvement, a bias toward action and innovation, and a deep respect for the more than one million professionals we serve embolden us to champion dental professionals like no one else can.
The operating companies that form Envista, including Nobel Biocare, Implant Direct, Ormco, DEXIS, Kerr, Metrex, and more represent more than 125 years of dental industry excellence. These brands meet the end-to-end needs of dental professionals worldwide.
We are committed to helping dental professionals improve their patients’ lives by digitizing, personalizing, and democratizing oral care. Every day, our products and solutions are accelerating the future of dentistry. Operating with high sustainability standards guides our decision-making so that we can deliver enhanced outcomes for our people, the environment, and communities.
View our Environmental, Social, and Governance report at https://bit.ly/Envista2022ESG to learn more about our commitment to sustainability.
Learn more at www.envistaco.com
