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A loyalty program that rewards residents at home, in their neighborhood, & when they travel, no matter where they live.
The Role
Act as the on-site primary contact for property management partners to drive product rollouts, adoption, training, and change management. Embed with leasing and operations teams, troubleshoot issues, collect feedback for product teams, lead data-driven conversations tying AI performance to KPIs, and travel regionally for launches and check-ins.
Summary Generated by Built In
What is Bilt?
Bilt is the membership for where you live.
What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.
Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.
We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.
This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.
What's the role?
We're looking for an Alliance Concierge who will work hand-in-hand with customers through rolling out new products, adoption, and training. This is a high-impact role that will be boots-on-the-ground as an extension of our property management partners' own teams — sitting alongside their leasing and operations staff, understanding their product needs, and driving the rollout from signed contract to fully live, adopted, and thriving.
This role lives at the intersection of trust and advocacy. You represent Bilt fully while showing up for the partner as someone who's genuinely "on their team." The best people in this role are the ones partners forget aren't actually their own employees.
We are currently only seeking candidates who live in Washington D.C. and are willing and able to travel to partners 100% of the time.
In this role you will...
- Act as the primary on-the-ground point of contact for partner leasing and operations teams during rollout
- Guide partners through implementation of new products, working through go-to-market plan, goals, and timeline
- Support clients through change management, helping teams embrace AI and integrate it into core processes
- Take ownership over strategic accounts, translating partner product needs, friction points, and feature requests back to Bilt's product and account management teams
- Troubleshoot issues in real time
- Build trusted, long-term relationships with partner teams — lead data-driven conversations that tie AI performance to KPIs and long-term objectives
- Travel within your region to be on-site with partners for launches, training, and check-ins
- Spend time with both corporate and onsite teams, with the ability to work with multiple levels of stakeholders
- Balance full loyalty to Bilt's mission and standards with genuine responsiveness to each partner's specific needs
In terms of qualifications we're seeking:
- 3–5 years of experience in AI, implementation, customer success, account management, or operations
- Willingness to travel regionally, up to every week, for on-site launches and partner support
- Comfort operating as an embedded partner resource — representing another organization's day-to-day needs while staying fully aligned with your own company's mission
- Strong training and change-management skills — you can get busy leasing teams to actually adopt something new
- Excellent relationship-building instincts; you earn trust quickly and keep it
- Detail-oriented project management skills to run multiple concurrent rollouts
- A true "no job too small" attitude — you solve problems, you don't just flag them
Nice to have:
- Experience in multifamily, property management, or proptech
- Experience with property management software (Yardi, RealPage, MRI, etc.)
- Background in CX or implementation at a B2B SaaS or proptech company
- Experience managing partner relationships where you represent one company's product inside another's operations
Benefits:
- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.
- UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
- Exclusive Employee-only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
- Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.
At Bilt, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt's salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.
Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
The salary range for an Alliance Concierge is $70,000-100,000 and will be eligible for equity and an annual performance-based bonus.
Skills Required
- Live in Washington D.C. and be willing and able to travel to partners 100% of the time
- 3-5 years of experience in AI, implementation, customer success, account management, or operations
- Willingness to travel regionally, up to every week, for on-site launches and partner support
- Comfort operating as an embedded partner resource representing another organization's day-to-day needs
- Strong training and change-management skills to drive adoption
- Excellent relationship-building instincts and ability to earn trust quickly
- Detail-oriented project management skills to run multiple concurrent rollouts
- Ability to work with multiple levels of stakeholders and troubleshoot issues in real time
- A "no job too small" attitude and proactive problem-solving
- Experience in multifamily, property management, or proptech
- Experience with property management software (Yardi, RealPage, MRI)
- Background in CX or implementation at a B2B SaaS or proptech company
- Experience managing partner relationships representing one company's product inside another's operations
What the Team is Saying
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Dan
Chief Operations Officer / Co-Founder
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Ciara
Senior Director, People
Kush
Engineering Manager, Agentic Commerce and CRM
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Molly
Customer Experience Associate
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Nilu
VP, Bilt Neighborhood Dining
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Bilt Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as fully paid for medical, dental, and vision with HSA contributions and access to concierge care. This breadth of coverage is positioned as a standout element of the package.
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Equity Value & Accessibility — Equity is granted to all new hires with a standard four‑year vesting schedule and periodic refresh grants. This structure makes ownership accessible across levels and can materially enhance total compensation.
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Strong & Reliable Incentives — An annual bonus is offered company‑wide alongside performance-based incentives. This recurring framework adds meaningful variable pay on top of base salary.
Bilt Insights
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The Company
What We Do
Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live. Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, pharmacy, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program. In partnership with the top multifamily owners & operators across the country, we’ve also created the Bilt Rewards Alliance, a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more. While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.
Why Work With Us
Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here, you'll shape the future of rewards programs while working in a high-impact, fast-paced startup environment. Join our collaborative culture, learn from industry experts, and grow your career while making a meaningful difference.
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Bilt Offices
OnSite Workspace
We’re an in-person company where energy and collaboration fuel our creativity, agility, and speed. With most of our team in the office 4-5 days a week, we create an environment that sparks new ideas and drives our momentum forward.
Typical time on-site:
None
New York, NY
