C.H. Robinson is seeking a Air Operations - Senior Executive to join our team. In this role, you will play a key role in delivering consistent and high-quality customer experience by managing the end-to-end shipment lifecycle for assigned accounts and ensuring adherence to customer SOPs and operational standards.
You will drive operational excellence, maintain data integrity, and ensure compliance with processes while acting as a key point of coordination for issue resolution and day-to-day execution.
This role offers an opportunity to combine strong operational expertise, proactive communication, and collaboration to deliver reliable outcomes that support customer needs and business objectives.
If this all sounds good, let’s talk more about what you’ll be working on.
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Understand and input applicable financial components of shipments to generate correct billing for customers
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Create, maintain, and update shipments in Navisphere, ensuring accurate data
Provide complex quotes based on needs of network
Coach and train others on pricing strategies
Provides track and trace service to customers and generates shipment documents
Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
Facilitate Relationships:
Builds great relationships with customers, responding timely and following up on issue resolution
Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
Act as a key customer contact and subject matter expert
Lead by example when it comes to customer outreach, retention, and expansion
Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
Monitor customer shipments trends and its impact to our processes and operations
Other Activities:
Ensure customer SOPs are maintained and adhered to
Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
Provide support to Sales Executives and Account Managers for customer reporting
Other duties or responsibilities as assigned according to the team and/or country specific requirements
High School diploma or GED
Minimum 3 years of Air Freight Operations experience in Global Forwarding industry
Advanced proficiency in Microsoft Office Suite of programs
Fluent in English (written and verbal)
Associate’s or bachelor’s degree from an accredited college or university
Knowledge or coursework in Supply Chain, Logistics, or International Business
Basic understanding of Quality Management (ISO 9001)
Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
Proactive, ambitious, hardworking, and analytical mindset
Excellent written and oral communication skills
Ability to work in a fast-paced and deadline-driven office environment
Proven track record of dealing with customers and being client focused
High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
Fluent in the local language
Values a diverse and inclusive work environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
Skills Required
- High school diploma or GED
- Minimum 3 years of air freight operations experience in the global forwarding industry
- Advanced proficiency in Microsoft Office Suite
- Fluent English, written and verbal
- Associate's or bachelor's degree from an accredited college or university
- Knowledge or coursework in supply chain, logistics, or international business
- Basic understanding of Quality Management, including ISO 9001
- Extensive industry and department knowledge, including international shipping and regulations
- Strong prioritization and multitasking skills with flexibility as priorities change
- Proactive, ambitious, hardworking, and analytical mindset
- Excellent written and oral communication skills
- Ability to work in a fast-paced, deadline-driven office environment
- Proven customer-facing and client-focused experience
- High attention to detail and ability to achieve at least 95% monthly audit compliance
- Fluent local language
- Commitment to a diverse and inclusive work environment
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
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Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
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Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
C.H. Robinson Insights
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
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