We are building a powerful fleet of specialized AI microservices and a "Demo to Prod" toolchain, but technology alone doesn't change a company—execution does.
As the Internal Forward Deployed Service, you are the "special forces" of our AI initiative. You operate at the intersection of Product, Support, Engineering, and General Functions (HR, Finance, Legal). You don't just write specs; you get your hands dirty in workflows, unblock teams, and drive the product enhancements that make our AI-native operating model a reality for everyone.
Your mission is to ensure that no team—whether they are building software or supporting customers—is left behind. You will be "forward deployed" into various business units to act as both an evangelist for our AI tools and a critical feedback loop for our core developers. You are responsible for ensuring that the promise of "agentic workflows" is kept for every team you touch, from the Engineering floor to the Support Ops center.
What You'll Do:- Unblock Functions Across the Board: Identify and eliminate friction points preventing teams from adopting AI. Whether it’s a permissioning bottleneck in Finance, a data serialization issue in Support, or a lack of documentation in Engineering—you find it and fix it.
- Redefine Human-Centric Workflows: Partner with Support Ops and General Functions to turn manual "one-off" tasks (like email responses or data entry) into one-shot, AI-augmented workflows.
- Drive Product Enhancements: Act as the voice of the internal user. Use deep dives into Support and Engineering workflows to influence the roadmap for our AI microservice fleet.
- Hands-on Implementation: You are a technical generalist. You will contribute to prototypes, refine prompts for specific business use cases (e.g., automated support resolution), and assist in the "Demo to Prod" transition for high-leverage features.
- Cross-Functional Evangelism: Conduct workshops and create "how-to" guides that speak the language of the department you are supporting—translating complex AI capabilities into simple, high-impact functional tools.
- The "Swiss Army Knife" Generalist: You have a strong technical background (Senior/Staff level) but excel at product strategy and organizational unblocking. You can talk architecture with SREs and process-flow with Support Leads.
- A Relentless Unblocker: You are frustrated by inefficiency in any form. You have a track record of identifying bottlenecks in diverse environments and building the technical or process-driven solutions needed to clear them.
- Systems & Process Thinker: You understand our "Human Centric Workflows" philosophy. You are excited by the idea of moving the entire company—not just Engineering—from static specifications to agentic, autonomous implementations.
- Change Management Expert: You know how to bring people along on a journey. You can navigate the diverse political and technical landscapes of a global organization to drive adoption.
This is a high-visibility role with massive organizational leverage. You might spend one week unblocking a travel-servicing agent flow and the next week helping a design team automate their PR process. Your success is measured by the total efficiency gain of the company and the speed at which manual workflows are retired.
We are building the bridge between today’s manual processes and tomorrow’s agentic reality. If you want to be the catalyst that turns AI potential into company-wide excellence, let’s talk.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
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What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
